CI available to select but not displaying on incident record

[joanct]

all experts,

suggestions please.   We have a configuration item in our cmdb_ci table.

1. When I open a new incident and click on search to select CI , I able to select the CI from the list , but the selected CI is not getting displayed on the incident form.

But when I click the relations or bsm map icon next to the Configuration Item field on the incident screen , the CI that I selected is displayed.

it is only not visible on the Configuration Item field.

2. but when i try to filter all incidents where configuration item is not empty , it shows this incident record too , but the configuration item field value is not visible on screen on the incident form.

some process behind the scene is changing it from being visible on the configuration item field on the incident screen.

Anyone noticed similar behavior before. any ideas what could cause this from being visible on the incident screen ?

[harikrish_v]

You might be able to create a BSM Map view and make it role specific to get this done. You can refer the below article for more details:-

http://wiki.servicenow.com/index.php?title=BSM_Map_Views_and_Filters#Creating_a_Business_Service_Map...

Thanks & Regards,

Hari

[joanct]

we imported and updated updated the CI attributes of   the windows server CI table in a different instance . After which   the CI name is not showing up on the old incident tickets form for only server cis. Checked the display to true on dictionary entry for the "name" field   in cmdb_ci. Still on the old incidents   CI name is not visible on configuration item field, we are able to pull up the CI name from the lookup and update the incident, but its not showing up on the old incident forms. Any suggestion , where else the display needs to be adjusted?

[naladimma]

Hi , I have the same issue with one CI , earlier it was working as expected. 

Issue is : when CI is select on a form but it is not able to appear on CI Field of a Incident / Request form , earlier it is worked.

Any one suggest me on this .