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Resolved! Duplicate incidents are created in automated alert correlation

Hi @Ankur Bawiskar  In Event Management,Event E1 - 7.00(Time of event)---> Alert A1 is generated---> Incident INC1 is createdEvent E2(same event with different message key) - 7.02-----> Alert A2 is generated(secondary alert, since pattern matches whi...

Powshika B by Tera Contributor
  • 869 Views
  • 5 replies
  • 3 helpfuls

Incidents are not creating from alert

Hi Team, There are some alerts which are not creating the incidents. I have checked the rule, the filter condition of that rule is like Configuration Item  -> EMS Type    is        $(Source Name)(exmple)Configuration Item  -> Environment   is      Pr...

Resolved! Cisco UCS Discovery Credentials

We are attempting to discovery Cisco UCS devices.   I have credentials that should be admin on the UCS Manager.   So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP.   Discovery then launches the UCS - HD pattern, b...

tlegler by Giga Contributor
  • 7327 Views
  • 13 replies
  • 8 helpfuls

change the AVI LoadBalancer pool CI name

Hi Team, I have a requirement for AVI LoadBalancer pool CIs to follow a Naming convention: "Tenant\LB pool@AVI cluster" so that it is clear based on the CI name which load balance the pool belongs to.Example: abcd-107\adbcd-prod-pool@avi-mgmt-de-bhoC...

pswapnil320 by Tera Contributor
  • 194 Views
  • 1 replies
  • 0 helpfuls

NetApp Storage discovery is failing

Hello All,I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow i...

mid server password change

Our mid server user has a new password and now our mid server is down. Is there a script somewhere i go to copy in the new password?

asd22 by Tera Contributor
  • 2593 Views
  • 5 replies
  • 4 helpfuls

Resolved! Info MessageAgent {0} cannot be found in the MID server table

Hi, everyone! While Validating a new mid sever I get this message: Info MessageAgent {0} cannot be found in the MID server table. At the same time, in Event Management I get this alert:There is an error in the MID server: WARNING: Skipping adding DOL...

Resolved! Agent {0} cannot be found in the MID server table

Hello Guys, After installing mid server linux deb version, I'm getting this error when validating mid in the instance. Agent {0} cannot be found in the MID server table. Anyone ever had this problem?