CI description updated by Discovery

Daniel Billing
Giga Guru

Where is the CI description set when scanning a Win server or SNMP device?
OOB the CI description is overwritten.

 

1 ACCEPTED SOLUTION

doug_schulze
ServiceNow Employee
ServiceNow Employee

For windows its in the OS Information Sensor. For Network devices its done in the SNMP Classify sensor.  A trick I use is to search the sensor table.script for the attribute.  So, in this case, the sensor.script contains short_description.  Also, check the discovery script includes.  This way I can quickly find whos doing what to the attributes.  In patterns not so friendly, have to look through each individually.

View solution in original post

5 REPLIES 5

singhakhil2
Tera Contributor

Hi Folks,
We are having the same issue and I have checked Windows- OS Servers Pattern is updating the shoet description to OSinfo.description , I have tried restricting the update via IRE rule by setting this to manual entry but still it is updating , can anyone please guide me further on this.
Thanks in Advance!

singhakhil2_0-1756917703560.png