CI empty in De duplication task list

Shoheb Shaikh
Kilo Contributor

‎03-30-2022 04:44 AM

Hello Experts,

Could you please tell me why I am unable to see CI details in the list of De duplications tasks?
find_real_file.png

Regards,

Shoheb

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Anshu_Anand_
Kilo Sage
Kilo Sage

‎03-30-2022 05:00 AM

The CIs must have been deleted/remediated/manually or remediated by another deduplication task.

I have seen these in my instance. you should also better check cmdb_rel_ci table

Chance of orphan records can be there. You need to cleanup those if found .

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780988

 

Hope its helpful

Regards,
Anshu

VivekSattanatha
Mega Sage
Mega Sage

‎03-30-2022 05:11 AM

Hi,

 

The duplicate CI's would be visible only when you open this record and it will show in the related list from this table duplicate_audit_result. The field which you highlighted was never meant to be populated. The field showing here because this remediation duplicate task is extended from the base task table where the configuration item field exists.

 

Regards,

Vivek

 

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