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Resolved! vCenter Discovery

Hi,I am trying to setup discovery for vCenter. So I am currently working with respective team to get the read only access to vCenter. Do I need to work on credential stuff for vCenter discovery and may I know the next steps i need to follow to setup ...

Amit39 by Kilo Expert
  • 3907 Views
  • 28 replies
  • 17 helpfuls

Scheduled Report of the On-call "Rotation Schedule Report"

We would like our users to receive a daily scheduled report of the "on-call rotation schedule report." Currently, one has to go to this page and manually run the report. Can this be automated? Any suggestions or insights would be greatly appreciated....

jesmarquez by Tera Expert
  • 3725 Views
  • 12 replies
  • 0 helpfuls

Resolved! Discovery on private network without access to internet

We are currently discovering our corporate network and we have an isolated network that is not allowed to connect to the internet that we would like to start discovering and possibly some orchestration.Is it possible to install a mid server in the is...

shill by Mega Sage
  • 2026 Views
  • 8 replies
  • 4 helpfuls

Resolved! Storage Discovery when port 427 is refused

Will storage discovery work if during Shazzam SLP Probe on port 427 is refused but WBEM/5989 is open? What is the purpose of the SLP port? Background: we are trying to disocver a EMC XtremIO. According to EMC support port 427 can't be opened - only 5...

gk13 by Tera Expert
  • 2423 Views
  • 8 replies
  • 2 helpfuls

Process of decommissioning an Asset/CI

Hi ServiceNow Community, I am interested to know how users of Assets/CIs in ServiceNow handle the decommissioning process, particularly for virtual servers. We use ServiceNow discovery and also the VMWare discovery. For every virtual server, we have ...

tomjuk26 by Tera Contributor
  • 5905 Views
  • 5 replies
  • 4 helpfuls

Why I got this error: Error; job finished with status ERROR: SSH channel 116 timeout in state TERMINAL_REQUESTED. (timeout.channel_ready = 120000)

We're evaluating the Fuji Patch 10 version of Discovery and I had problems with a probe, The Linux Storage Probe.It kept returning this error:Error; job finished with status ERROR: SSH channel 116 timeout in state TERMINAL_REQUESTED. (timeout.channel...

HugoFirst by Kilo Sage
  • 4067 Views
  • 5 replies
  • 1 helpfuls

Issues Creating a Data Refresh Rule

Hello, I'm having some issues on task 12 on configure the CMDB (Paris):This is what I currently have in the CI Class Manager > Data Refresh Rules Please help.   Thanks

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Vaughn1 by Tera Contributor
  • 2022 Views
  • 5 replies
  • 1 helpfuls

Resolved! Sys_id to string value.

I'm new to service now administration so please bare with me. I'm building a form and I need a few fields to autofill the information and its returning the user name as the sys_id not the string value. any help would be greatly appreciated  function...

charmon by Kilo Contributor
  • 7068 Views
  • 8 replies
  • 3 helpfuls

Resolved! How to grant access to CMDB Query results to other fulfillers

Hey Community, I've recently started playing around with CMDB Query Builder to build a report of Business Applications and their downstream relations. I've finally got the results I want and have built a report. It would appear that the query results...

Queries on Install status and Operational status in CMDB

Hello Experts, As I'm new to ITOM Module, I need help to understand when to use these values or what exactly they define. I tried adding a few pointers for install status. I'm not sure if these are the correct details. Need your assistance to update ...

Ashi1 by Tera Contributor
  • 2931 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery updating and creating new record

Hello all, I have a query regarding identifier rules. Suppose I have two identifier rules.Rule 1: It checks the uniqueness of the serial numberRule 2: It checks the uniqueness of the nameNow, suppose a discovery run and brings some CIs. So, CI will f...

yash755 by Tera Contributor
  • 1685 Views
  • 10 replies
  • 2 helpfuls

Resolved! SCCM Integration Ports

Hi, We are doing SCCM integration with ServiceNow . While Testing connection it gave 1433 port connection error.  What ports do we need to open is it only 1433 or there are more for SCCM integration we need to open? Thanks

SNowUser11 by Kilo Guru
  • 3647 Views
  • 10 replies
  • 3 helpfuls

Resolved! Reporting on users with roles in groups

Hi folks,I'm trying to make a list report that gets at user data (name, manager, last login, etc.), their roles (or at least the ability to exclude users that have no roles), and assignment group data (pretty much just group name and group manager). ...