Hi, This is a very though one to reproduce, so I'm not sure opening a case will be worth.I'm getting random errors getting Windows Server's serial Numbers which is causing duplicate CIs.For example, when running the Horizontal Discovery pattern step...
Farily straight forward question. What is the best / safest way to stop a CI from being created during discovery?Example : We want to "not have" Windows servers in our CMDB if there name starts with "testserver".Is there a way to prevent the insert s...
Hi Can anyone help me with discovery related to exclude CI's based on host name i.e starting with d2,D2 not with IPAddress I Tried with 2 methods 1) I tried modifying DiscoveryJSONIDSensor and DiscoveryIDSensor script includes by adding the below sc...
Hello, I am facing a challenge in discovering a Windows 10 computer. Below are the troubleshooting steps that I have performed so far: - Ran Ping from mid server host was successful - Ran Telnet from mid server host to verify which ports are open ...
Hi folks, I have installed a mid server in my New York instance. The server is up and I am able to validate it just fine, however, the system throws me two errors which you can find in the below snapshots. How can I resolve them?? Best r...
ServiceNow's CMDB came with the following MQ-related tables: IBM Websphere MQ [cmdb_ci_appl_ibm_wmq] - Documented as "a running instance of IBM Websphere WMQ", which didn't tell me much until we started running Discovery and found it populated with q...
Hi, While performing network discovery (core IP switches) for 2 different target IPs, I can found same host name gets added/updated under same IP Switch CMDB table. Any specific reason why this is being detected same host name for different IPs. Also...
Community, I am setting up Cloud Discovery and our first trial is for Azure discovery. The Azure service principal was created and given read access to the subscription. The service principle credential is stored in the instance. The mid server is p...
Is there anyone out there who has successfully used an external credential storage repository (not CyberArk)? For Discovery, I need to get credentials from a third party vault and store them in the ServiceNow instance. I've read these docs:- https://...
Hello community!We want to capture the login User ID of the last person to log into a discovered CI even if it does not match to a corresponding record in the Users table (sys_user). It appears that Discovery will discover the Username (login ID, Use...
Hello Experts, I am creating few discovery schedules and providing the location as example 'loc1' since we do not know the exact location right now. So please correct me if I am wrong. When the discovery runs all CI created for this schedule will ha...
Hello ServiceNow Community, We are recently upgraded to Orlando version, when i am testing REST method i am getting below error. "No response for ECC message request with sysid=6f4362af1b9a5850060d54662a4bcbca after waiting for 60 seconds in ECC Queu...
We are experiencing an issue with discovery of AIX Server CI with the serial number, CI entry duplication issue when we migrate/move virtual AIX servers between physical hardware and I am hoping that someone has encountered this before and was able t...
We are trying to discover some VIO servers and make them show up of servers (since that is technically what they are), but we are getting errors. Some seem to work just fine (no cutom coding). Is there some sort of pattern out there for this other t...
Is it possible to create a workflow timer based on a variable date? The termination date is defined as a date type in the variable set. I would like to put a timer in the workflow to send a task to the HR dept 14 days before the termination date. I d...