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Service Mapping - Can't calculate storage path error

During most my Service Mapping discoveries I get the following errorCan't calculate storage path for "d:\". File system on connection did not match any file system on the hostI was wondering if any of you have seen this before and know how to solve i...

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james_lewis by Tera Contributor
  • 1610 Views
  • 8 replies
  • 1 helpfuls

Best practices in implementing Unauthorized Change capability

Hi, ServiceNow Discovery is able to discover changes in the infrastructure like new CI's installed or Changes in/on already existing CI's and update the CMDB accordingly. As every CMDB update should formally be based on an approved change request Ser...

Ed Laar1 by Kilo Guru
  • 2930 Views
  • 5 replies
  • 3 helpfuls

Resolved! Change sudo to another command such as dzdo for privilege escalation?

In order for discovery to run properly, some AIX / Unix / Linux commands needs sudo escalation in order to run.   If your organization does not use sudo for permission escalation, and instead uses say dzdo, how does one change this system wide?As an ...

calvincs by Kilo Explorer
  • 11100 Views
  • 7 replies
  • 1 helpfuls

JDBC Connection to Oracle DB

Hi friends,  We are trying to connect to Oracle DB to get table information to populate our CMDB with the applications and responsibilities.  In our DEV instance worked fine. We moved to TEST instance and getting the error below, our DBA's are tellin...

Resolved! Agent based Discovery with ServiceNow?

Hi Community,   today I was asked by customer if agent based discovery possible with ServiceNow. I can remember that it was mentioned at Knowledge 18. Someone said that there will be a support of this approach in future releases (can’t remember if th...

Azure VMs are not getting discovered

Hi, We have a Cloud Resource discovery in place for azure. Azure servers will be related to its VMs. we have server called azwXXXXXXX but its respective VM is not discovering. We also checked that VM is in On State from the Azure Portal. What could b...

Priyanga7 by Kilo Guru
  • 1471 Views
  • 4 replies
  • 5 helpfuls

Knowledge Search Dictionary Attribute

Hi,I'm trying to customize one of my field in incident form to show up related knowledge base article.I'm using knowledge_search=true within the attributes but nothing shows up next to the field (and yes I added after a comma in case of multiple attr...

Direct download link for MID server?

Hello, I wanted to automate the installation of the MID server across multiple accounts and needed to automate the download of the MID server install.  Is there a set of direct download links?  We could always download the version we need and host it...

KhurramAWS by Kilo Contributor
  • 3990 Views
  • 3 replies
  • 5 helpfuls

Dot walking in a Client Script

I'm trying to populate a reference variable on a catalog item using an onLoad catalog client script but the data I want is in parent field of the field I am referencing and the standard dot walking isn't bringing back a result.  On the User table is...

Resolved! Kubernetes Discovery - Quebec

Hi  I am trying to pilot Kubernetes discovery in our environment. I have been following the following article and documentation for this. These are: Kubernetes Components Discovery - Using Service Now Discovery - IT Operations Management - Article - ...

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Shraneel1 by Tera Contributor
  • 1315 Views
  • 3 replies
  • 0 helpfuls

Unique not working in service-now

Hi all, I have created a new string field with unique. But its not Enforces uniqueness on the field. Its a bug in service-now? Please any guide us, how we will achieve unique string field in service-now.

soundarSN by Kilo Explorer
  • 2388 Views
  • 8 replies
  • 2 helpfuls