CI empty in De duplication task list
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‎03-30-2022 04:44 AM
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‎03-30-2022 05:00 AM
The CIs must have been deleted/remediated/manually or remediated by another deduplication task.
I have seen these in my instance. you should also better check cmdb_rel_ci table
Chance of orphan records can be there. You need to cleanup those if found .
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780988
Hope its helpful
Anshu

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‎03-30-2022 05:11 AM
Hi,
The duplicate CI's would be visible only when you open this record and it will show in the related list from this table duplicate_audit_result. The field which you highlighted was never meant to be populated. The field showing here because this remediation duplicate task is extended from the base task table where the configuration item field exists.
Regards,
Vivek