Citrix application not recognized in service mapping

[AthulyaS]

We’re trying to map a Citrix-published, in-house application using Service Mapping, but it’s not completing successfully.

Setup:

• Entry point type: XenApp or Presentation Server Endpoint

• Filled in the Citrix StoreFront host, port, icon path, and logon URL fields

After running Discovery, we get:

“Failed to recognize application. See the Discovery Pattern Log for more details.”

And the Application Service stays Non-Operational.

This is a custom/in-house app, not a common commercial one, so we’re wondering if that’s why it’s not being recognized.

What we need help with:

• How do we fix this and get the application service to come up Operational?

• Do we need to create a custom pattern for this app, and if so, how do we go about that?

• Is there a simple way to check the Discovery Pattern Log to see exactly what’s failing?

Any step-by-step guidance would be really appreciated — we’re fairly new to Service Mapping.

[Tanushree Maiti · Accepted solution]

Hi @AthulyaS 

Refer ServiceNow Documentation on it:

Mapping Citrix XenApp and Presentation Server services 

ALso check:

https://www.servicenow.com/community/itom-forum/service-mapping-for-citrix-based-applications/m-p/96...

KB0717357 How to access debug logs for Service Mapping 

https://www.youtube.com/watch?v=3qdVHpHfHkA&t=935s