Clarification Discovery - ITOM Subscription Unit Licensing

FYL
Mega Sage

Hi, 

Can someone help clarify and confirm my understanding on this scenario?

If one has the following subscription

ITOM Operator Standard - Subscription Unit v2 
> ITOM Visibility - 100 Units
Software Asset Management is NOT subscribed.
Hardware Asset Management is NOT subscribed.

Based on the ratio specified here 


Subscription Overview 
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-subscription-unit-overview.pdf

Paas - 1:3

Container - 1:3
Server - 1:1
UnResolvedMonitorObjects - 1:1

You may Discover/Service Map up to 100 servers if you dont' have PaaS/Containers.

Now, if I go ahead to run a ServiceNow discover of Windows Laptops and Computers  (cmdb_ci_computer), they don't show up in the ITOM License > License Report. Only 100 Server counts appear.

Thus am I right that the 100 ITOM Visibility subscription units only apply for Servers in my case since Software/Hardware Asset Management is NOT enabled and there is no need for additional subscription units for these end user devices ? 

Am I right to also confirm End user Devices (Computers/Mobile Devices) discovered using Service Graph Connectors E.g. SCCM/InTune does not require additional Subscription Units because Software/Hardware Asset Management is not enabled ?

Thanks.







1 ACCEPTED SOLUTION

Hitoshi Ozawa
Giga Sage
Giga Sage

From my experience, it's best to contact ServiceNow's sales contact to confirm about subscription licensing to get the official answer.

View solution in original post

3 REPLIES 3

Hitoshi Ozawa
Giga Sage
Giga Sage

From my experience, it's best to contact ServiceNow's sales contact to confirm about subscription licensing to get the official answer.

VivekSattanatha
Mega Sage
Mega Sage

License topics are better handled by your Servicenow sales rep because in each company it differs

FYL
Mega Sage

Thank you. It would be helpful if they included a statement to that effect to in the Subscription unit overview document.