Hi, There is a IP Switch in ServiceNow discovery keeps getting discovered via ServiceNow with the same name and serial number, but with the different IP address. Please suggest what to do to resolve this issue. Thank you
Hi, I am looking to find if there is a way to track the details that show how ITOM licenses are consumed. We can see visual dashboard but not able to drill down to the details. Thank you!
For Linux Serve Discovery Pattern, Under Linux-Storage step we have one more step 16.117(Update total disk space on Linux CI). We have to ignore one table space i.e File system(cmdb_ci_file_system). To Achieve this I have removed file system space fr...
Is it possible to combine a tag base application service map with manual mapping? For example, we have tag base service map created, but we also want to show that this application service also has an upstream relationship to a different application s...
We still see too many discovery credential issues with our Windows and Linux servers. Our windows servers are domain joined with a few exceptions that are in work groups. Our Linux servers are not domain joined and have the credential installed via s...
Hi, i am not sure why this error in coming and how can we remove it.
Hi SN folks, What can I use to configure a confirm pop up - when clicking cancel button on the change form. If user press cancel - It will ask confirmation, if press OK - cancel change- if cancel It must return to change form without cancelling the ...
What is the accuracy of Discovery providing usage of data on a hard drive for desktop and laptops?
Hi We have requirement to query the affected ci in incident table. when i click on the Fill button , I just called the reference qualifier by querying from Script Include . it was taking to long to query the data with filter and populated the CI's...
Hello all, When the computer records are updated by discovery then for some of the computer (cmdb_ci_computer) records, serial number are not properly set. Sometimes serial number is getting captured as baseboard instead of bios/systems/chassis seria...
We are currently using discovery to populate the CMDB. In our company we have a fairly high rate of system life-cycling. Doing some basic testing with trying to set flags to a retired status, I have not been able to get the production instance to fla...
Dear Expert! DNS lookup failed for host XXXXXXX. Check that the host is accessible by the correct MidServer. Any insight on the above error. Thanks
With the arrival of CMDB Data Manager, it seems like there is an overlap in functionality when it comes to retirement of stale CI's. Staleness tasks and their related workflows can be implemented via CMDB Health Metrics or via CMDB Data Manager. What...
Hi,I want to add a table to the sys_audit table, so we can follow users performing actions on that table.In this KB Procedure1. Log in as administrator2. Navigate to System Definition > Dictionary3. Find the record of the table whose type is 'Collect...
Good morning, I have taken the CSDM Fundamentals course on the Now Learning platform but still have a few questions. I know that business services are the common names that users in your organization will call something, such as Email, Salesforce, Se...
