I have a requirement to restrict a quick email template to only those users which should have the need to use the template. From accessing System Policy - Quick Messages and then selecting the Template in question I can see that I only have the abil...
Hi We have following use cases to be implemented as a part of SNOW Flexera Integration ..Can anyone suggest the way forward and way to achieve it as well as the prerequisites to achieve it -- Flexera to ServiceNow: Populate CMDB with Software Title...
I need to differentiate company laptops from desktops or servers..etc. After looking at many support articles, it looks like the best way to do this is using the chassis field that comes out of the box. However, every chassis field in my instance is ...
Hi , Need execute PowerShell commands in a remote server (ex: 10.0.0.0) via mid server without using any custom plugin or Orchestration is there any method to archive this ex PowerShell commands are get-service and need to capture its respons...
Hello all, I have recently begun trying to configure Event Rules that include thresholds but I am stumbling across something that is stumping me. I am seeing situations where event management seems to get stuck in a loop of sorts. For some context, t...
Hello everyone, I am trying to see metric results by assignment group, but I can't seem to find a dot walk from the metric results table to the assignment group on the incident table. Can someone give me some guidance on how to solve this? Thank you ...
ITOM RunBook, Best Practices, Optimization TechniquesWe are in the middle of implementing ITOM components. We have had Discovery for a long time but implementing Event Management, Service Mapping, Operator Dashboard, etc. We are looking for: ITOM Run...
Team, We are implementing ITOM (Event Management, Service Mapping, and Operator Dashboard). We know the obvious scenarios that should be tested. We do not know what else should be tested that will not be immediately obvious during implementation but ...
Dear All, Can anyone explain how IRE works during transform maps or does it not. we have altiris intigration which populates cmdb tables by transform map and also servicenow discovery populates it. So we have lot of duplicates. Does transform map in ...
I would like to know difference between Configuration Item fields Status, Operational Status & Hardware Status. Which field gets populated when ? If I have to retire a CI , what is the field that I should consider for updating ? Thanks,Raj
Hello, I have created new UI view but after user impersonation it is showing as null view. Also I have given view name under the module while creating still facing same issue. Thanks, Abhishek Thakur
Is SAM Workspace plugin com.sn_sam_workspace available for Quebec , or do you have to upgrade? Thanks! Carol
Unable to Discover PDB's Error : Execution of command export TNS_ADMIN=/network/admin;export ORACLE_HOME=; echo "select CDB from v\$database;" |"/bin/sqlplus" -s USERNAME/'*****'@SERVERNAME on host 10.xx.xxx.xxx failed with status 127. UNIX team gr...
Hi, How to mention the current data and time for the below one . Below is not working
Hi we recently upgraded our sub-prod instances to Rome from Quebec. I have tried to discover a windows server that was discovered before the upgrade and got the following error: No credential found for type [Windows] Please see my attachment for the...
