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AWS Cloud Discovery: Reporting on Discovered CIs

We recently configured Cloud Discovery for AWS via API.  The data comes in without issue, however I'm having a tough time finding a way to report on all AWS CIs that have been created.   1. The discovery schedule field is blank on most of the CIs.  W...

Stacey Perri by Tera Contributor
  • 1005 Views
  • 2 replies
  • 4 helpfuls

Resolved! Best approach for Event management integration

Hello, As we know that there are Pull / Push methods to do Event Management integration with ServiceNow, I would like to understand if there is best approach that fits for event integration with various sources. Pull connectors - OOTB for some vendor...

Viji2 by Tera Expert
  • 2182 Views
  • 3 replies
  • 6 helpfuls

What is Development Process for Service Mapping?

Hi, I have run into a situation at one of my clients in a Service Mapping project that is causing me to wonder what is standard or best practice Service Mapping process? This question raises a few points that I will try to enumerate. Background: I am...

jimmillet by Mega Guru
  • 1046 Views
  • 2 replies
  • 2 helpfuls

Service Mapping - Template for capturing the connections

Hello  Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges'  of each applications and related config file locations to trace connections. Thanks

Community Alums by Community Alums  
  • 1950 Views
  • 9 replies
  • 1 helpfuls

Resolved! SAM Publisher Part Numbers missing

Hi,SAM Pro just got activated in a customer environment. When I wanted to create new entitlements, it seemed that when opening the PPN search list, there were only 9200 records present. However at other customers and instances, I know there are like ...

Johan Vos by Tera Contributor
  • 994 Views
  • 2 replies
  • 1 helpfuls

Alert - Overall Event Count

We recently had an issue where events were being created and grouped in an Alert (see attachment).   Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created?   (I'm...

JJ20 by Kilo Guru
  • 1110 Views
  • 2 replies
  • 1 helpfuls

Resolved! Entry Points without using Service Mapping

When I converted a Business Service Record [cmdb_ci_service] (classified as an Application Service) using the Convert UI Action Button, I am unable to change the operational status of the new Application Service Record [cmdb_ci_service_auto] Operatio...

simplyrik by Tera Expert
  • 1081 Views
  • 2 replies
  • 1 helpfuls

Resolved! Set Application Service to Operational without Entry Points

Hello, We have a significant number Application Services which do not have any mapping yet. We want to go ahead and set them to Operational. A business Rule [Change to operational status] prevents from changing the Application Service to Operational ...

Resolved! Agent Client Collector - SAM Basic Metering - Microsoft 365 Apps

Hello, Looking at software usage via the Agent Client Collector for visibility it appears that MS Visio & MS Project usage cannot be captured when using Microsoft 365 Apps. This is due to the fact that the usage as recorded under the UserAssist regis...

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Richo1 by Tera Expert
  • 1863 Views
  • 4 replies
  • 4 helpfuls