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Resolved! How to tell when mid server pattern sync is completed

After clicking "Pattern Syn to Mid" button on the MID Server form, you get a message saying "Running pattern sync in background". So my question is: how can we tell when pattern sync has completed? At previous versions, you could see a message in low...

Resolved! Flow Designer - Powershell step - dealing with credentials

Hi all, I'm currently configuring an Action within a subflow that calls an API to close an event. To do so I'm using the midserver and the powershell step so I can call the API from the midserver. The script for now uses a hardcoded basic Auth in the...

Resolved! Identify the associated CI for a certificate

Hi All, I have a requirement where I need to fetch the owner of the server on which the certificate is present. Please let me know if there is any field or table where i can get the information from. The actual requirement is to send email notificati...

Madhu5 by Tera Contributor
  • 1949 Views
  • 2 replies
  • 0 helpfuls

how records get deleted on svc_ci and svc_model_assoc_ci tables.

In my project there is a BR written when operational status on cmdb_ci (in particular I am looking for  server table record) record changes to retired , the cmdb_rel_ci records for that CI (be parent or child) are deleted. This in turn is deleting th...

Sushma24 by Tera Contributor
  • 1027 Views
  • 1 replies
  • 1 helpfuls

EUC devices discovery

Hi Team - We have EUC devices(Desktop, Laptops, Tablets) to be discovered as part of deliverables. Would like to understand what is the best approach procs and crons if we have to go proceed with any one of the below options. 1) Credential based disc...

Discovery not populating OS Domain for linux servers

Hello, Can someone help on why discovery is not populating OS Domain information for linux servers?   We checked in the Pattern and found no logic is present to map the OS Domain.   If anyone of you come across the same issue, Please suggest.   Thank...

kalyani8 by Giga Expert
  • 1204 Views
  • 2 replies
  • 0 helpfuls

Discovery: How to work with single OID for multiple models?

We are discovering Endace network devices which carry same OID(1.3.6.1.4.1.18418.2.1) for various hardware models which is very strange to me because usually one unique OID goes with only one model. When we asked the vendor, they have confirmed that ...

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RK25 by Tera Guru
  • 3287 Views
  • 4 replies
  • 4 helpfuls

Resolved! AVI Load Balancer Service Mapping without Basic Authentication?

As stated in the ServiceNow documentation about AVI Load Balancer Discovery, it says that a pre-requisite for Service Mapping is to have Basic Authentication enabled. The security team forbids us of having Basic Authentication enabled on the AVI Cont...

Rares Ifrim by Tera Contributor
  • 1587 Views
  • 1 replies
  • 0 helpfuls

Resolved! AWS .Discovery using IAM Role

I have setup the environment for IAM role based Cloud discovery for AWS , however post service account creation im not able to discover the datacenter which is the first step . not sure of the issue here im facing, earlier search found that its due t...

Sonu by Tera Guru
  • 2273 Views
  • 3 replies
  • 3 helpfuls

Resolved! IRE - block Discovery from changing Manufacturer/Model on hardware

We want to block Discovery from changing the Manufacturer and Model.  For example, if we have a desktop Computer of DELL Optiplex 7020 MT we don't want Discovery resetting it to Dell Inc. OptiPlex 7020 .  I created an IRE rule on Hardware (and on Com...

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David77 by Giga Guru
  • 2474 Views
  • 3 replies
  • 1 helpfuls

Why are Virtual Desktop CI's being classified as Computer CI's

Virtual Desktop CI's are being discovered and the IRE classifies them as Computer CI's.  This caused major overhead for asset management because these are not assets.  The Virtual Desktop CI class does not create an asset; which is desirable. How do ...

Brian43 by Tera Contributor
  • 1204 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery with Microsoft JEA - some questions

[Rome] I have set up JEA discovery in a limited test environment and successfully discovered 3 VMware VMs. So I have the basics figured out. Now I have to think about deploying at larger scale, and I have questions. 1.  I understand that the MID serv...

Bob D by Tera Expert
  • 2388 Views
  • 1 replies
  • 3 helpfuls