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Resolved! Query about CI relationships of deleted CIs, CMDB CI licensing

Hi All,   We are performing a cleanup activity of CMDB , by deleting specific CI data from tables due to licensing constraints.  The records which we are wanting to delete, also contain certain upstream and downstream relationships to other CIs. For ...

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Supratik1 by Giga Contributor
  • 4544 Views
  • 8 replies
  • 6 helpfuls

MID server auto-selection and clustered mid servers.

Discovery and Service Mapping have mid server auto-selection capabilities based upon ip ranges, applications, and capabilities.  Traditionally, Discovery worked by selecting an individual mid server or a cluster.   In Discovery, when a mid server clu...

Resolved! Postgresql as Datasource

Hi All We are having requirement to get data from postgresql database. We tried to check from the data sources, but failed because servicenow as an OOB doesn't support postgres. Is there a way to use postgresql as a datasource and run queries on post...

Madhav9 by Kilo Contributor
  • 9584 Views
  • 7 replies
  • 1 helpfuls

Resolved! java.net.SocketTimeoutException: connect timed out Error

Hi, Can someone help me n explaining the below error which I am getting in my Solarwind Integration. 01/10/20 08:41:21 (597) ECCQueueMonitor.40 SEVERE *** ERROR *** getRecords failed (java.net.SocketTimeoutException: connect timed out)   and also the...

Savita1 by Giga Contributor
  • 28590 Views
  • 3 replies
  • 2 helpfuls

What benefit is ServiceNow Discovery providing you?

What benefit is ServiceNow Discovery providing you? My company purchased discovery licensing with our initial contract about two years go and we've been unable to find any beneficial uses for it. We run a mostly virtualized environment and are able t...

Importing IP Ranges

Seems allot of folks are looking for easier ways to bring in tons of IP ranges into their discoveries without having to manually enter hundreds of IP networks. Well Service-now.com to the continued rescue with an already existing product technology, ...

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doug_schulze by ServiceNow Employee
  • 6242 Views
  • 8 replies
  • 0 helpfuls

Reporting on Software not installed

We are collecting the laptop/desktop information through the Help the Help Desk in the login script. Now, as part of a compliance check, we need to report on computer not running a certain piece of software.e.g.: Hostname SoftwareCOM-0001 SoftwareA 1...

march by Kilo Guru
  • 7033 Views
  • 22 replies
  • 6 helpfuls

How to validate a string field for proper phone number format

I have a need to validate a string field in a record producer for proper phone number formatting (xxx) xxx-xxxx. I understand that a client script for onSubmit should cover it, but I can't seem to devise a proper script that does the validation. Does...

quanha by Kilo Contributor
  • 25362 Views
  • 10 replies
  • 19 helpfuls

Identification sections in pattern failed: section: discovery, error: All command implementations (SNMP_TABLE) failed on host 10.142.11.8. Host might be down or unreachable.

Hi everyone, When I was trying to discover a number of IP Switches, I'm getting below error for some: "Identification sections in pattern failed: section: discovery, error: All command implementations (SNMP_TABLE) failed on host 10.142.11.8. Host mig...

Sha_pan by Giga Contributor
  • 3959 Views
  • 5 replies
  • 5 helpfuls

Resolved! Vcenter discovery failing Unable to establish connection to https://xx.xx.xx.xx/sdk: java.lang.NullPointerException: None of url, username can be null.

Hello All,    I recently noticed that Vcenter discovery is getting failing for some of the Vcenters and getting.  Unable to establish connection to https://xx.xx.x.x/sdk: java.lang.NullPointerException: None of url, username can be null. When I test ...

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vamshi19 by Tera Contributor
  • 4422 Views
  • 7 replies
  • 1 helpfuls

Best practices in implementing Unauthorized Change capability

Hi, ServiceNow Discovery is able to discover changes in the infrastructure like new CI's installed or Changes in/on already existing CI's and update the CMDB accordingly. As every CMDB update should formally be based on an approved change request Ser...

Ed Laar1 by Kilo Guru
  • 4353 Views
  • 5 replies
  • 3 helpfuls