Clean up of unresolved objects for licensing

Go to solution
Community Alums
Not applicable

‎08-30-2022 09:16 AM

Hi,

In alerts list (em_alert) could see some of the alerts are having empty CI means they are not binded to any CI

An initial review of this, shows that most of these are related of alerts coming from one source alerts, which are not related to any Configuration Item.
This causes ServiceNow to capture the 'node' field of the alert and consider it an 'object' towards the licenses count. and have also gone through em_unique_nodes table to check the license usage and could see the type as unknown 

Please suggest a fix to resolve this or root cause of this issue, could you please help why those particular alerts are having empty CI's

 

 

Labels:
0 Helpfuls
  • 2,298 Views
1 ACCEPTED SOLUTION

Go to solution
Harneet Sital
Mega Sage
Mega Sage
In response to Community Alums

‎09-02-2022 12:17 AM

Hi Dhana, that's right since the CIs do not exist in your instance they won't be binded to the alert.

Alerts bind to CIs based on the following process flow:
  1. When an event arrives, Event Management checks the node or CI identifiers.
  2. If no node exists, the generated alert can bind to the CI using the alert Type, Additional information, or Configuration item identifier fields.
  3. If the event has a node value, search for a valid host.
  4. If the event has a host and a CI type, try to bind to a device CI.
  5. If the event has a host, try to bind to the application CI.
How alerts bind to CIs

 

Ideally, if you can't find the right CI, the last resort is to bind it to the application service CI the event is associated with.

Read through this further and see if this helps - https://docs.servicenow.com/bundle/quebec-it-operations-management/page/product/event-management/ref...

 

Thanks
-Harneet Sital
Request you to please mark my answer as HELPFUL or CORRECT based on the impact
Find all my ServiceNow articles here

View solution in original post

0 Helpfuls
10 REPLIES 10

Go to solution
FernandoUrrutia
Tera Contributor
In response to VaranAwesomenow

‎08-19-2024 05:46 PM

Good solution, to my nobody and anythinh can you help whit this problem..only your servicenow executive account, with a direct e-mail...

Fernando Urrutia | LinkedIn

Consultor Certificado en ServiceNow desde 2018

Especialista en ITSM, Mejora Continua, Soporte y Administración

 Solex – Soluciones Expertas S.A.

0 Helpfuls