ITOM Subscription Units - Licensable CIs
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06-05-2023 09:21 AM - edited 06-05-2023 10:32 AM
I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation. I have seen different documentation updated within a week of each other with conflicting info, so that is why I am asking. My concern is more about the use of the End User Device Category Cl Class.
The following classes are licensable managed IT types for ITOM:
Server 1:1
PaaS Resource 1:3
Container 1:3
Unresolved Monitored Object 1:1
Are End User Devices only licensable at a 1:4 ratio if ACC is used?
Or is there a major change in the CIs licensable with the ITOM subscription that now includes End User Devices?
ITOM Licensing Explained - v1 - Support and Troubleshooting (servicenow.com)
ServiceNow Subscription Unit Overview
Is ACC the "ITOM component installed"?

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06-05-2023 09:32 PM
Hi
Are End User Devices only licensable at a 1:4 ratio if ACC is used?--->
- 4 End User Computing Devices* = 1 SU (*only with the Agent Client Collector deployed on it) FETCHED From the KB U Shared.
Or is there a major change in the CIs licensable with the ITOM subscription that now includes End User Devices?--> As per docs i see in GA world no. But for all detailing around Licensing please connect with your Service Now Sales Rep.
Regards
RP