ITOM Subscription Units - Licensable CIs

Donna Olsen
Tera Expert

‎06-05-2023 09:21 AM - edited ‎06-05-2023 10:32 AM

I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation.  I have seen different documentation updated within a week of each other with conflicting info, so that is why I am asking.   My concern is more about the use of the End User Device Category Cl Class.

 

The following classes are licensable managed IT types for ITOM:

Server 1:1
PaaS Resource 1:3
Container 1:3
Unresolved Monitored Object 1:1

 

Are End User Devices only licensable at a 1:4 ratio if ACC is used?

Or is there a major change in the CIs licensable with the ITOM subscription that now includes End User Devices?

 

ITOM Licensing Explained - v1 - Support and Troubleshooting (servicenow.com)

ServiceNow Subscription Unit Overview

 

DonnaOlsen_1-1685982857056.png

Is ACC the "ITOM component installed"?

DonnaOlsen_0-1685982836102.png

 

 

 

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Rahul Priyadars
Tera Sage

‎06-05-2023 09:32 PM

Hi

Are End User Devices only licensable at a 1:4 ratio if ACC is used?--->  

  • 4 End User Computing Devices* = 1 SU (*only with the Agent Client Collector deployed on it) FETCHED From the KB U Shared.

Or is there a major change in the CIs licensable with the ITOM subscription that now includes End User Devices?--> As per docs i see in GA world no. But for all detailing around Licensing please connect with your Service Now Sales Rep.

 

Regards

RP

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