CMDB CI retirement

[Scott Howes]

Hello,

I want to set select Window server ci's to retired so that Discovery no longer reports then as stale.

From information gleaned on the CMDB, Discovery and CSDM it looks like the way to show a ci as retired is to set the Operational Status to Non-operational and the Install Status to Retired. 

My question is why would you not set both the Operational Status and the Install Status to 'Retired' since that value is in both dropdowns.

With both fields set to 'Retired' the ci shows up in the Discovery dashboard as unrefreshed and when I change the Operational status to Non-operational then re-run Discovery it remains on the unrefreshed list. I would like for it to not show up on the unrefreshed list in the Discovery dashboard and not to show up as a stale ci in the CMDB dashboard.

TIA

[Appli]

Hi, just curious, how did you manage to get this state?

>> the way to show a ci as retired is to set the Operational Status to Non-operational and the Install Status to Retired. 

For me (just checked in PDI), both fields are be kept synchronized; aka if Operational Status of a CI is set to Retired, then the Status field is automatically set to Retired as well; the same behavior - in opposite direction. 

Hope it helps

[Scott Howes]

I am able to set them as below in our Prod and Dev instances (Paris, patch 7) but not PDI either.

Field	Value PDI	Value dev and prod (Paris patch 7)
Status (install_status)	Retired	Retired
Hardware Status	Null	Retired
Operational Status	Retired	Retired
Sub status	Null	Null
Change Operational Status to Non-operational from retired
Status (install_status)	Installed	Retired
Hardware Status	Null	Installed
Operational Status	Non operational	Non operational
Sub status	Null	In use

[Ak01]

Hi Scott,

Did you find out why it is showing the retired devices in the dashboard?

We have also just started looking into this dashboard and wanted to know what's the issue. I am sure we could add the filter to the report for filtering out the retired devices but why ServiceNow OOB dashboard didn't had this filter.

Thanks