Our users have encountered numerous instances where an incident is being submitted for something that should be handled via a service catalog request ticket. What is the best way to covert the existing incident into a request while maintaining the ...
Dear all, I'm getting following errors while network device (Switch) discovery. Can someone please help me understanding issue, I'm new to discovery troubleshooting THanks, Surendra
Hi All, Creating the tag-based service mapping Flat structure of map is coming on map..we need to show as a top-down view but its not coming.. we need like as per below pic. For example we have deployed the key and value as per below- key- Test, d...
I have SNMP traps coming in, and while a MID Listener transform script would take care of setting some fields (resource, message key), I cannot set the severity until I check CMDB. I have tried setting a before insert rule on em_event in order to up...
I've been asked to clean up CIs in an existing CMDB where Discovery has been running unmanaged for three years. There are ~200,000 CIs. When I review the Configuration Console, everything type/option is turned on. I am seeking input/guidance on how t...
Hello team, While implementing Server discovery using JEA, i came across an error for one of the server: "Can't connect to target host via WinRM service, and this MID server is set to connect via WinRM only". Its throwing the same error while validat...
How to resolve "No results returned from probe."?
i am trying to get the logs it is saying logs are being grabbed but where can i see the logs. can someone tell me also what is the meaning of the queue and state in ecc queue list? thanks
How to resolve "Probe skipped due to failure of previous probe attempt" issues?
Hi all. I'm new to Event Management and at the moment we experience incomming events, where Severity field is empty. So no alerts are created. I have this record: How can I set a value in Severity field and secure the creation of alerts?? I really ne...
What does Single Data Model Single System Of Record means in CMDB?
Good Morning!! Is it possible to Copy/Clone just the CMDB from PROD to DEV or UAT? Thank you in advance for your help! Jenn
Hi! I have configured a Reconciliation Rule for Computer class from the CI Class Manager. It includes the fields that can be modified by ImportSet data source. It is the only reconciliation rule for the class, and it does not have any conditions: ...
I have seen where a Database Catalog CI was deleted by the Service Account used for Discovery. Is this caused by the Deletion Strategy being set on that table to Delete? I was thinking that it did not delete the actual CI but trying to understand wha...
I seem to have managed to get a cloud discovery going in Azure to some degree, but I get constant messages: 10-12 02:04 Information No resources are found under LDC (region), Pattern name: Azure Resource Inventory, To Check Pattern Log Press H...
