CMDB - Owned by and Managed by - definitions?

[Laurie Marlowe1]

Hello,

We would like some feedback as to how other organizations use the Owned by and Managed by fields in the CMDB.  I found a couple articles in the Community, but we would like to see how others have defined this.

Is anyone defining Owned by to be the Business Process Owner?  If so, who is the Managed by?

Thank you for your input.  All responses will be marked helpful 🙂

Laurie

[Andrew Westerv4]

"Owned by" and "Managed by" actually has hint text for "Business manager" and "IT manager" to distinguish them. In most cases, you would see "Manged by" being the same user as the Support Group's manager of the CI.

[Laurie Marlowe1]

Hi Andrew,

Thank you for your response.  We are aware of the hint text, but were seeking further clarification.  For example, in our case we do not have a person on the business side as a "Business manager".  We have an IT Director that "owns" the platform.  In this case, who would be the "Managed by"?  The IT Manager?  What is the difference in their roles?  We have Business Process people - should these people, for each application, be the Owned by or Managed by?  

Thanks,

Laurie

[Andrew Westerv4]

I think the simplest answer would be to define your business stakeholder as the person responsible for that application having a purpose in your environment. Your manager would be the person responsible for operational activities of the platform.

So, in a simple case of Directory Services (like, Active Directory) your "Owned by" would likely be your CIO or the next level down in charge of Windows infrastructure services. The "Managed by" would be the manager or team lead that supports the application and all of its offerings.

[Ashutosh Munot1]

Hi,

Nice Question.

Putting forward my thoughts forward :

So we use the managed by group, support group and owned by fields. So how i look at this fields is managed by group is a group who actually managed the device's meaning who is responsible for the CI, for example Consider windows server. Now this server is managed by internal group of organisation meaning they are owner of the asset or CI. Now Support groups come's into picture when there is issue on the device or has incident raise against this CI then assignment group on incident will be support group of CI. This can be an external vendor support the assets. Owned by is a person who is responsible and owner for the asset, primary owner of the CI.

We also have a rule that the attribute on the CI can only be changed and updated by managed by group and Owned by group. We have kept this field mandatory so the auto routing of incident happens automatically. This also helps for reporting and data separation for us.

Thanks,
Ashutosh