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ServiceNow Integration with IBM Maximo and Oracle peoplesoft?

Hi Community folks, Greetings. I would request your help in building  a ServiceNow Integration with IBM Maximo and Oracle peoplesoft , We have requirement to integrate the  Maximo and peoplesoft application and bring its data into ServiceNow. What ar...

Satya24 by Mega Contributor
  • 5159 Views
  • 2 replies
  • 0 helpfuls

Discovery Automation Error Message

Hi All, I want to delete the error message in bulk from automation_error_msg table, but I am not able to do so. I have tried from background script but fail. I can delete only by opening the record, I have around 10000 to delete. I will be grateful i...

ahmadadnan by Giga Guru
  • 2031 Views
  • 1 replies
  • 0 helpfuls

Discovery best practices

Looking for discovery best practices -     1) how many mid servers are recommended?.. Any firewall port restriction (other than opening 443) ?    2) Windows mid server can discover Unix servers/applications or we need to install mid server on both se...

Resolved! Setting up Parallel Tasks

I am trying to setup 4 parallel tasks. I want task #3 to wait for completion before firing off the task 4. How do I achive this?    

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Expiry of SSL certificate in servicenow

Hello All, I have configured REST API and shared the URL to the third parties. They are accessing certificates by default, but for every 2 weeks or 10 days certificate is getting expired.(Note: we have not done any import on certificates, by default ...

Arjun King by Tera Contributor
  • 2118 Views
  • 1 replies
  • 0 helpfuls

Resolved! notification type goes send ignored

Hi Experts,  When an ITIL user closes an Incident Task by providing the comments and updating the status as closed and click update at the same time. The end user is not getting comments notifications. The email was generated when I saw it in the ema...

divya81 by Kilo Expert
  • 9289 Views
  • 10 replies
  • 5 helpfuls

Multiple Ticket viewing at once

Does anyone know of a way to view multiple tickets (each in its own tab).  For instance, as it is now if I click on ticket number 1234 it takes me to a view of that ticket, but if I want to also view ticket 1235 and just bounce back and forth from se...

Sam76 by Kilo Explorer
  • 2510 Views
  • 3 replies
  • 0 helpfuls

Resolved! LDAP Importing truncating fields to 40 character

Hi all,  Just created a LDAP OU Definition to import the groups we use for File Share, I'm importing them into the table cmdb_ci_storage_fileshare. The first issue was the LDAP Target, the RDN was limited to 40 characters. I've increased that to 255 ...

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CMDB Required Fields - Issue

We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival.  I have narrowed it down but have run into an issue.. There is a required field, port, on th...

AndyB5000 by Mega Guru
  • 2370 Views
  • 4 replies
  • 0 helpfuls

Resolved! Discovery with a normal user (non-admin user)

Hi,I have enabled ServiceNow Discovery on my personal developer instance to see if it is something we want to invest in.According to the documentation:https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/referenc...

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klautrup by Kilo Expert
  • 10117 Views
  • 8 replies
  • 11 helpfuls

UCS Blades Discovery

Hi Experts, We are running UCS devices discovery, And we are using snmp community string. The issue is, We are able to discover Cisco Equipment and Switches but not blade servers, And credentials were all same for those devices. Any thoughts ? Thanks...

Ben42 by Tera Contributor
  • 1835 Views
  • 4 replies
  • 1 helpfuls