Hi guys, I need to import CMDB on ServiceNow using CSV file. When I import my file I have to create also Asset in alm_asset table. ServiceNow ishould not already automatically create the asset to create the CI? Thanks,
Hello Team, Wondering if someone can shed some light and help me understand the workings of a MID server in relation to processing inbound SNMP traps and Syslogs? 1) Syslog processing - Can a MID server receive syslogs on the standard Syslog Port (U...
I am getting this error when discovering windows servers. We were able to run this in sub production and aftger I cloned the sub prod to Prod for go live we are facing this issue I have checked the Mid Server. It is running with the correct credent...
Hello Everyone, I was trying to install mid server on my local computer, but for some reasons it doesn't allow me. Below is the screenshot of the error I encountered. Your help is highly appreciated. Thanks, Sandeep
Hi All, We have discovery schedule configured by admin, So need to provide access to different user to run and configure discovery schedule going forward so discovery_admin role is ti enough or we need to provide admin access. If admin access, a...
We would like to populate our CIs based on the ip address. For instance, if the CI's ip address is 10.6.4.16, the ".6" means that CI is physically located in our Washington DC office.
Hello, i am trying to connect my ServiceNow Kingston instance with my Microsoft Azure Account. On Helsinki I already accomplish to set up a connection.In Kingston I encounter some problems. Where do I find the Account ID (see picture)?Thanks Felipe
Hello, communityI have a following problem - I'm trying to run Discovery for a 2012 R2 Standard Windows server inside of a DMZ. Server is located in a WorkGroup, not in a Domain.I made sure, that both DMZ and local firewalls include exception for MID...
Hi Folks, Good day. I am from IT support for a company and I would like some advise on this. My company is using Service Now to keep track on our day to day incident submission. The other day, I encountered one situation where a particular Incident '...
Hi All, I need to integrate ServieNow with BMC Truesight for event management, I know it can be done using REST API's and scripts, could you please help me with the flow how service now receives the events, how mapping of the event fields is done. Ap...
Hello Experts, I am new to servicenow and just started learning.i need your support and guidance to achieve following requirement in servicenow. We have a requirement where Monitoring tool sends event to service now saying process is down. event/aler...
Itil user are not able to view the inactive users in sys_user table also not able to view the caller's details if the caller is inactive. Please any one help to view the inactive users details while login using itil user.
I am using Service Now to collect events from Data & UC devices. I am trying to figure out if there is a way to create a one incident for each scenario below. I searched but couldn't find much that pointed me in the right direction. Scenario 1 - ...
We are trying to retrieve the tabular variables from our patterns in Service Mapping., Kindly let us know if there is any way to achieve this?
Is there a way to take a past change request either approved, cancelled or in waiting approval state and copy it. From there change the dates and submit it as new?