Hi, We are using Service mapping. Its creating lot number of upstream and downstream relationships on a CI. Say, if I open a linux server it has got around 12 webspheres under downstream. Its confusing users when they look at the form. They say only ...
Hi all We have Solarwinds Server & Application Monitor and we are considering getting NPM in the future We are also using ServiceNow for its helpdesk and are now looking to use it for CMDB, this brought us to Discovery and realised this was part of...
Hello All, When I am trying to debug 'Credentialless Discovery Network Device' pattern, I am getting below error. Can someone please help me to resolve this issue. And when I check the discovery log, I can see below error. Regards V Kiran K...
Hi All, i am trying to give someone read access to discovery configuration and results , but i cant seem to find such role within servicenow. only one i can find is the discovery_admin which gives too much permission to the user? dose anyone here had...
Can you restrict showing a module link by group instead of role?
Hey Everyone, I have created an Application Service. Till yesterday the map looks as expected but today somehow few extra connections have got linked to the application service map. The Tomcat and the Alert are the new connections that got linked to ...
I have a conceptual question. For /24 network, how many Shazzam are executed ? also in response of Shazam if we found 50 devices how many Classifier probes we expect to be triggered ?
Hi, I'm configuring my Windows Credentials to discovery but give me an error "Authentication failed". This is my ECC queue record: This XML file does not appear to have any style information associated with it. The document tree is shown below. <re...
When running Cloud Discovery on AWS, I've noticed something I'm not understanding when it comes to VM Instances. This problem occurs out-of-the-box. Yes, I know this OOTB as I can reproduce in my Personal Developer Instance that is clean. The Identi...
When we decommission a server in our environment, we update the Status of the Configuration Item (Windows Server or Linux Server, for example) to Retired and the Operational Status to Non Operational. No issues there. But what should we do about ...
Using Madrid patch 4 and just setup discovery. I have run a discovery on a range of servers and found that for SQL instances (MSFT SQL Instances) the version name is not always populated. For example, two SQL 2012 servers were discovered using the sa...
When an Event comes into ITOM, can it be held for a period of time (say 5 minutes) to see if it clears before it creates an Alert? We have some alerts that come in from our network monitoring tools that we dont want alrts for unless the device has be...
Hi all,I'm trying to create a simple List report on cmdb_ci_server with about 10 fields but want the report to include the record's sys_id (the report will probably be updated offline and I want a clear way to track back to the correct record).I know...
I'm receiving events from the Dynatrace SaaS monitoring tool, and am having trouble mapping the severity from an Additional Info field to the Alert severity field. Event Received Here is the JSON I am receiving: { "source":"DynatraceSaaS", "event_c...
Hello everyone, I have a question about best practice on discovery schedule to retreive only information on Printer device. into customer network we are using A ip addresses class (10.0.0.0) to manage the device. My question is: What is the best prat...
