CMDB populates CI name in lowercase

[KristyS]

All,

Our CMDB is being populated with the CI record in lowercase.       Is their a way that we can get the CI to discover in the proper case of how the device is configured?

[Chuck Tomasi]

Hi Kristy,

It really depends. If the target is reporting it's name as "server1" when asked by Discovery, that's what ends up in the database.

Q: What is your trusted source of the CI's true name? Is it DNS? Is it a hostname command from the target? Who is right?

[KristyS]

Chuck,

The target's hostname is "SERVER1" and the system name is "SERVER1".     Discovery populated the database as "server1".

Our entire database is lowercase so I assumed that discovery was configured to populate as lowercase.  

[Chuck Tomasi]

It could be doing the translation. I haven't checked in a very long time. How good are you at looking through sensor scripts for a toLower() call.

[VivekSattanatha · Accepted solution]

Hi Kristy,

By default, it is discovering as a lower case because of Discovery properties. You could change it by modifying the below discovery property as "No Change".

You can find this in Discovery Definitions --> Properties.

Regards,

Vivek

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