RegExpression changes
Hi, We have an event rule created SN where Node value is the regex. I need to know how regex is created. How it works with 'write regex' and 'expression' section?
Forum Posts
cmdb_ci_disk (Hard Drive) Serial Number for Windows Computers
Good morning! My organization is needing to obtain the hard drive (cmdb_ci_disk) serial number for Windows computers. We need this information in order to meet regulatory requirements. We were able to retrieve this information for Apple computers uti...
When to use a Software Product Model or Hardware Product Model
Hi all, I am trying to understand when to work with Software Product Model or a Hardware Product Model. So, I have DB2 instances, and I want to add a modelID to it. OOB Discovery does not give me one, but I can see in the software installations that...
Zenoss Integration with servicenow Event Management
Hi Members, I need to Integrate Zenoss with ServiceNow Event Management, Is anyone have any documentation. Kindly share. Thanks & RegardsMirza Saquib Beg
Bulk logging requests in ServiceNow
Hi All, I have an excel file to bulk load and convert to RITMs for about 70 records instead of manually logging the requests individually. Does ServiceNow have this capability for bulk loading requests via a spreadsheet? Thanks for advising.
How are Anomaly alerts configured in Event Management?
Hello everyone, I am trying to configure anomaly alerts in Event Management module, Can anyone please let me know how it can be configured? Thanks,Pranita Bahuguni
Resolved! Event Processing - Multiple CIs with Same FQDN - How is the Selection Determined?
Hi everyone,I'm encountering an issue with event processing and CI binding where I have multiple CIs with the same FQDN, and I'm trying to understand how ServiceNow selects which CI to bind to in this scenario.I have an event, and below are the proce...
ServiceNow MID Server OpenJDK process consuming high memory
ServiceNow MID Server OpenJDK process is consuming more than 50% CPU even when no discovery is running via that MID server. Some of the KB articles suggests it could be anti-virus causing high CPU on server but even when we stopped anti-virus softwar...
Resolved! Difference between Service Account and Credentials
Can anyone explain what's the difference between Service Accounts and Credentials? Where are they being used and what's their purpose. Like, is credentials being used only to access target IPs/Servers and the Service Account we created for MID server...
Resolved! How to implement JEA v2 profile with company PKI
Hello Community, We want to use JEA for windows discovery following KB0965705 (Microsoft JEAv2 Profiles for Discovery) but instead of using self-signed certificates we need to use company PKI (to be built). Our PKI SME told us we will need to create ...
vCenter Discovery when vmapp ports (5480/9443) are not open
We have few vCenters in cloud (Platform as a service) , we do not have access to the appliances at 5480/9443, we only have access at 443.The discovery is not triggering the Datacenter discovery as vmapp ports are not available. Is there a way we can ...
Resolved! Where to find the underlying script for OOTB Probe URL Certificate Scan
I am trying to learn more about the Probe "URL Certificate Scan" which is used for Certificate discovery via URL. I am unable to find where the script for this probe is in the instance. Would this be on the instance or in Mid server files ?
is there a daily limit to log data ingestion
Hi all, we have a weird case where one opentelemetry collector is pushing log data into Lightstep, but we find that after 24 hours the log data is missing/deleted/removed from Lightstep (they are not visible in known working queries). So has anyon...
Resolved! Meraki Service Graph Integration
Hi Not sure if someone encountered the same issue. I try to set up Meraki integration and followed the guided setup. If I try to pull the first 20 entries within the datasource, my platform tells me all was successful. But 0 devices are being process...
