Hi All, I am currently working on an engagement to document the list of services, identify the top 5 services based on a prioritization calculation, and define a service architecture framework.Could you please help me with some considerations to get ...
I would like to integrate service now with SOTI for hand-held devices.
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Hi, I have been reviewing the discovered file servers on our network and noticed that discovery is not giving any information on what is on them. The Related Items only show the tracked configuration files it contains, but nothing more. Should I be...
Hi SMEsI am creating Service Map and want to create connection to MS SQL database.I do not want to see all 121 databases on the map, but only one that the application connects to:This is what I have defined in discovery pattern in connection section ...
Hi All,We have configured few SNMP network discovery schedules. Observed the error 'Sensor error while processing SNMP - Classify'. Could you please help me how we can fix this error. Thanks in advance! Best Regards,Ganesh
i need to Enable "Is Virtual" attribute in Default and WorkSpace view for the below mentioned classes and it should be read only for admin. What would be the best approach Parent ClassChild ClassNetwork GearNetwork GearNetwork GearIP RouterNetwork G...
We are looking to integrate Saviynt with ServiceNow for Event Management. Currently, Saviynt sends email notifications for job failures (Application data import jobs are monitored in Saviynt), but we would like to explore alternative integration meth...
I have a use case to integrate ServiceNow with CloudBolt to automate the VM provision from the ServiceNow Service Catalog. As there is not much documentation around this, I am looking for help with the options to integrate based on any of your past i...
Hi all, We implemented the AIOps Experience a few months ago and noticed when we clone over our non-Prod environments the "Installed Integrations" are the ones which point to the Prod environment. Makes sense, that is what a clone does. So, we adde...
We have removed the revoked status from the include_cert_status parameter. However, when processing the OOTB discovery pattern, it is still receiving and processing payload for revoked certificates. What will be the best option to prevent discovery f...
We have Azure Change Processing enabled in QA and Prod and recently data received is inconsistent in ACP Resource Changes Table We want to compare the payload and if there is a difference trigger a notification. Anything OOB we can use or any other s...
Hello experts, I recently started getting the error below when discovering some (not all) Windows servers.there is no duplicates in cmdb_rel_type table. Would you please guide me to fix this? 2025-01-08 10:13:46: : There is problem to build the Sanit...
Classification by device name: HP ILO devicesHello, We have HP ILO devices which were discovered couple of years ago and are currently classified as " server chasis" and were last responded 3 months ago.I am now trying to discover them through quick ...
Hi,I am getting an error "Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned." when executing th...
