ServiceNow Integration with BigFix

[rajeev_vunukond]

Hello everyone, We are planning to integrate BigFix software data with ServiceNow discovered software data. Now, we need some guide lines on how to perform this integration so we can plan for the requirement.

Response is appreciated.

Thank you,

Rajeev Vunukonda

[balaji_charapal]

Hi

We implemented it differently.

1. We have pulled everything from BigFix

2. we used Rest API to connect BgiFix API

3. ServiceNow proactively retrieves CI information to create Change request for each CI for patching based on CI patching schedule

4. We periodically checks BigFix for patching progress

5. We push approvals from each CI using FTP (text approval file for all CIs which are approved to be apply patch)

6. We used MIDServer for Rest calls to BigFix

7. We could successfully completed Integration to exchange information across BigFix and ServiceNow

BigFix had lot of limitations and scripting for a two way integration. So we achieved everything to be pulled from ServiceNow

Please refer below link for more information

Service now Integration with IBM Big Fix

[rajeev_vunukond]

Hello Balaji, We are planning to integrate Software Asset management from BigFix to ServiceNow, can you help me with the guidelines?

[Karthik Reddy T]

Hello Rajeev,

Refer the below links may helpful to you.

Service now Integration with IBM Big Fix

ServiceNow, anyone? - Customizations - BigFix / IBM Endpoint Manager Forum

BigFix Inventory vs. ServiceNow - SUA / BFI - BigFix / IBM Endpoint Manager Forum

BigFix:General Discussion:ServiceNow, anyone? - General Discussion Forum