CMDB populates CI name in lowercase

KristyS · ‎05-23-2017

All,

Our CMDB is being populated with the CI record in lowercase. Is their a way that we can get the CI to discover in the proper case of how the device is configured?

VivekSattanatha · ‎05-23-2017

Hi Kristy,

By default, it is discovering as a lower case because of Discovery properties. You could change it by modifying the below discovery property as "No Change".

You can find this in Discovery Definitions --> Properties.

Regards,

Vivek

Based on the impact hit like, helpful or correct

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Chuck Tomasi · ‎05-23-2017

Thank you for pointing out that property Vivek! Some developer was thinking!

VivekSattanatha · ‎05-23-2017

Np Chuck!! Glad it helped you

Chuck Tomasi · ‎05-23-2017

I learned something new today. That means my brain is full.

KristyS · ‎05-23-2017

Thank you both! I'm very new to ServiceNow with only 4 months in with development therefore would have a challenge reading the sensor script. I was able to modify the setting then rediscovered the CI record.