CMDB process

[yasserbouat]

Hello,

I want to learn the CMDB process in ServiceNow : how to define and owning the process, maintaining and developing the Configuration Management plan, the CMDB data model, and associated rules, in line with ServiceNow CSDM 4.0. 

So, if you have some use case / scenario, please share !

Thanks,

[kaushal_snow]

Hi @yasserbouat ,

Common Service Data Model (CSDM) is the framework from ServiceNow that standardizes how services, infrastructure, applications, and dependencies should be modeled in the CMDB.....CSDM 4.0 introduces some updates including a new Build domain, improved lifecycle/ status attributes, more prescriptive modeling of Business vs Technical Services, enhanced focus on foundation data (locations, organizational structure, etc.).

In short, the goal is to make CMDB not only accurate and reliable, but also aligned with business outcomes: service visibility, service portfolios, risk & cost management, change control, etc.....

check these articles: 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/csdm-implementa...

https://virima.com/blog/servicenow-cmdb-governance-best-practices-for-maintaining-a-healthy-and-accu...

https://www.servicenow.com/community/cmdb-articles/best-practices-for-cmdb-data-management/ta-p/2841...

Youtube: https://youtu.be/hANONH1c1vQ

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[SK Chand Basha]

Hi @yasserbouat 

I would recommend go through newly launched course CMDB and CSDM Data foundations.. 

https://learning.servicenow.com/lxp/en/it-operations-management/configuration-management-database-cm...

https://learning.servicenow.com/lxp/en/now-platform/common-service-data-model-csdm-fundamentals?id=l...