Correctness Metric for Duplicates not functioning, false flagging duplicates
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-13-2024 06:53 AM
Is the duplication identifer entry system for ServiceNow completely broken? I cannot understand how it is supposed to work despite the documentation. It seems completely inconsistent and it constantly flags things as a duplicate when it should not be.
Attached are screenshots from an OOB developer instance in servicenow, why are these being flagged as duplicates despite having different serial numbers?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-14-2024 03:43 AM
Before Serial Number on cmdb_ci_hardware, there is one more Identifier that IRE checks that is Serial Number on cmdb_serial_number table which have highest precedence.
Can you check related list on Serial Numbers tab for both the good CI and duplicate CI and check if they have same Serial Number. If they do have same serial number then you have to delete incorrect record from there.
Thanks,
Ashish
