Moving Service Map from one instance to another (Service Mapping)

[shank1]

Hey, is there nay way to move the service maps from 1 instance to another.

I have see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391

Has anyone tried it or any other method you have come across.

Thanks

Shanks

[Patrick DeCarl1]

As of right now we don't move mappings from one instance to another because of the sys_ids issue. Its recommend to just recreate. 

[shank1]

Hi Patrick

Could you please be more elaborate. Anyhow once clone is done over subprod, the sys_id will be same right.

Thanks!

Shanks

[sangareddy]

Hi Shanks,

Yes, the above KB should work.

Thanks

Trinadha S

[Chatarina Lyth]

In New York there is ootb functionality for moving the Service Mapps Definition from one instance to another.

https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/service-mapping/con...