Cost for service mapping

[Moe9]

Hello,

Currently we have the IT Operations Management Visibility product implemented, and we are mainly using it for Discovery & SGCs. My question is, does this subscription include the activation & use of Service Mapping – or would this incur an additional cost? 

Thank you!

[Community Alums]

Hi @Moe9 ,

This is a qustion for your ServiceNow Account executive associated to your comoany , who can help and guide you with exact costing . 

[Ram Devanathan1 · Accepted solution]

Yes the service mapping capability is part of ITOM visibility entitlements. you can create service maps, using all approaches we support.

these are good videos from our webinar series, sharing just in case -

https://youtu.be/mCVs0TEJDJ4?si=HH7g9nlSe-1Df8tf

https://youtu.be/Tru255Aj6kU?si=jJ6TAXaHWnpX0Rvv

Ram

Product Manager, ITOM

[Moe9]

Thanks @Ram Devanathan1 for clarifying that, and will definitely check out those video links!

[AndersBGS]

Hi @Moe9 ,

Please have the dialogue with your ServiceNow sales representative. This is not an answer for the community to answer, as entitlements can varies between companies.