CREATE NEW CI AND ADD IT TO CMDB

[ARAVIND22]

GUYS I NEED YOUR HELP ITS EMERGENCY,

We are unable to find the device abcdefgh01 in CI list to add the device
for creating the change request. We need to add the same for CMDB so that
it should reflect in CI list.

When i search the above device in CI Device cmdb-ci.LIST I am unable to find this CI So, could you please help me how to search this ci is already created or not ,

If it is not already created please help me how to create a new CI and add it to CMDB Table and make it to visible in Change request form under effected CI 

Please help me

[Community Alums]

Hi @ARAVIND22 ,

 This isn't easy as CMDB is a large collection of tables, the base table being the CMDB_CI table. From this table, all other CMDB's are based off it. Configuration Items (CI's) are added by either a Configuration Manager (adding Items manually by a helpdesk is not recommended as this data can quickly become invalid) using a review cycle or by using the Discovery feature from Service Now.

CI's are connected to each other using the CI Relationships, mainly the tables CI Relation Types and Suggested Relationships.

Once the CI's and relationships have been created, you can enter the CI's into Incidents (for example) and then also use the Business Service Map (BSM) to few teh relationships and CI's graphically.

Follow this Product doc :Manually add CIs to an application service 

[ARAVIND22]

Thankyou for your response,

If i want to create new CI with IP Address How it can be possible can you please help here and please share any dic or link how to achieve this

[Anshu_Anand_]

To search for a specific CI in the CI list in ServiceNow, you can follow these steps:

1. Navigate to the CMDB module in the ServiceNow platform
2. Go to the "CI List" view and use the search bar to search for the device "abcdefgh01".
3. If the device is not found in the CI list, you can create a new CI by following these steps:
   • Go to the "CI Class Manager" view.
   • Choose the appropriate class for the device (e.g. Computer).
   • Click the "Create" button to create a new CI instance for the selected class.
   • Fill in the required fields for the new CI.
   • Save the record to add the new CI to the CMDB.

Once the CI is created, it should be visible in the CI list and can be added to a change request. To do this, you can:

1. Navigate to the "Change Request" form.
2. In the "Affected CIs" section, use the search bar to search for the newly created CI.
3. Once the CI is found, add it to the change request by clicking the "Add" button.

This should make the CI visible in the "Affected CIs" section of the change request form and reflect it in the CI list.

[Johannes]

Your organization probably have a process regarding adding new CIs to the CMDB. You should find out what that process is and follow it.
In other words; me, as responsible for our CMDB, would not be very happy if my users created CIs in our CMDB based on answers on a forum 😉 Creating CIs manually without following a defined process may easily leads to duplicates, corrupt data etc.