Credentials Issue

[Vini]

Hi,

when we "run Discovery" on  Servers discovery account getting locked.  How can we rectify this issue? 

Regards,

Vini.

[Abbas_5]

Hello @Vini,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657528

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Thanks & Regards,
Abbas Shaik

[SK Chand Basha]

Hi @Vini 

You Can Check with your infra admin if they have any policy enforced on the credentials which were locked as Discovery will go through all the credentials initially based on the order till it gets correct one
If any incorrect attempt on the credential which is locked then it might be due to policy. 

Mark this helpful!! If it helps you to understand.