Database discovery

[miguelrios]

Hello,

I'm seeking for guidance,

We are using Discovery to get some database servers, the problem/concern we have is that we are getting the instances or listeners (using Oracle as example) related directly to the server (AIX) but we don't see the database server classification for Oracle, or an application between the AIX server and the listeners,

Basically the Database admins want to see, AIX server -> Oracle application -> Oracle Instance in the dependany view,

Do you know why is excluding this middle Oracle application element?

Thanks in advance.

bernyalvarado

[sethivarun]

Hi,

Discovery won't give you Database Server Type of CI. IT will give you Server -> instance

[bernyalvarado]

Hi Miguel,

I'm tagging doug.schulze who may be able to answer your question or point you to the right direction.

Thanks,

Berny

[doug_schulze · Accepted solution]

Miguel,

That would be correct, there is no concept of database server, you have a database instance that runs on a compute.   Two separate and distinct CI's with no concept of a general "oracle application"..

now to be fair in a service model there could be a business application that supports a service, say Database services but that does not fit into a structural CMDB model.   Clearly looks represented as it should and please welcome your DB Admins to the world of ITIL for me

Let me know if that helps or if I can provide additional understanding.

[tomcollins]

I have a similar question. In my experience with other ITSM systems & discovery tools, there is the concept of the Database CI and that is related to all its instances. The instances are then related to the servers that they are running on. In this concept, the database CI could then be selected as part of the ticket (INC, CRQ, etc..) and it would then include all of its instances. That way you could have an idea if a database had one or multiple instances in production at a time. Example below. Is this possible? Also, why is there a Databaase Servers section in the CMDB if it is not populated OOTB?-Thanks