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Resolved! Tracking Programming language in the CMDB

Good Day to you all,         We have a requirement to add Programming Language in the CMDB to be track on the Business Applications class.  Where would be the best place to store this information?  Basically what they are going to be looking for is t...

How to use put file operation in pattern?

Hi, Need a help here. I have a .vbs file which i want to include in the windows OS pattern to get the additional info about the server. Currently i tried executing this file manually from command prompt as administrator and i am able to get the requi...

Community Alums by Community Alums  
  • 1716 Views
  • 2 replies
  • 0 helpfuls

Now Knowledge Exchange - Export Excel/CSV With Sys_ID

In ServiceNow, we have multiple approaches for obtaining the sys_id of records, but it can be challenging to export the Excel file containing the sys_id.  Below are the steps for exporting the Excel and CSV files with the sys_id included.   Excel wit...

pgarg by Tera Contributor
  • 10950 Views
  • 1 replies
  • 6 helpfuls

ESXi Servers without Serial Number

After enabling the venter discovery, we get several ESX class servers whose serial number is empty.They have some common facts:1. Serial number is empty2. model id: VMware VMware Mobility Platform3. os contains "VMware ESXi" Regarding to how to manag...

Hannah20 by Tera Contributor
  • 1196 Views
  • 1 replies
  • 0 helpfuls

Servicenow Dynatrace Service Graph

Hi Everyone, I am trying to integrate Servicenow with Dynatrace Steps followed:Created Access token with read entities scope and saved the API Key as mentioned here https://docs.dynatrace.com/docs/observe-and-explore/notifications-and-alerting/proble...

Vaibhav26 by Tera Contributor
  • 1084 Views
  • 2 replies
  • 0 helpfuls

using a proxy to discover certificates

Hello  I'm in a transition project to implement  "Certificate Inventory and Management"     (discover certificates).  We have a huge URL list to discover  (consist of internal and external webservers) ( external webserver =  webserver located outside...

Discovery

Hi Team ,how to implement ServiceNow discovery for network......like what all the information we will be needing to implement it. Can anyone guide me how to get into this topic. I want to go though it from very scratch . Thank You! 

Snehal by Tera Expert
  • 1651 Views
  • 6 replies
  • 1 helpfuls

Prevent data source to update any attribute in a particular class.

Hi, We have a Intune integration (among others), but the Server data in Intune needs to be cleaned before we can use it to update CIs in our CMDB.The rest of the information from Intune (end-user devices) is OK and we're updating the Computer System ...

Canjura by Tera Expert
  • 1235 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to discover SNMP Devices(Active, Could't classify)

Hello Everyone, Today I noticed a very weird issue when running discovery for SNMP devices.A) SNMP credentials are validatedB) Firewall openedC) Open 161 is openedNow the issue here is I can see SNMP classified properly but rather than going to ident...

Cisco Call Manager - Discovery Pattern Building

Hii,I am Trying to discover Cisco Call Manager Through Servicenow Discovery . While running Discovery I am getting 1.3.6.1.4.1.9.1.1348 this OIDs but classification is not happing for this OID. when i checked into system this OID is not available i h...

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harshada_p by Tera Contributor
  • 1570 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITOM Discovery Coverage Progress

Hi all,I'm hoping someone can help me with this. I'm trying to create a report/widget in ServiceNow that shows the ITOM discovery coverage for `cmdb_ci_hardware` as a percentage (e.g., 56% of CIs discovered). Additionally, I would like to display the...

RobertB1 by Tera Expert
  • 1383 Views
  • 3 replies
  • 0 helpfuls

Creation of Distribution Groups using Integrationhub

Dear all, Has anyone worked on creating Distribution groups(New-DistributionGroup) using Integrationhub? Can we use Microsoft exchange Server spoke or do we have any other spokes or do we have to create new spokes or action?   Many thanks in advance ...

Mani23 by Tera Guru
  • 2190 Views
  • 5 replies
  • 0 helpfuls