Hello, My team and I are trying to add selections and fields to the debrief section of a case. Where would I do this? I do not see a debrief view in the form layout and designer. Any help is appreciated! I attached a screenshot of the area I want to ...
Hi Guys I'm working with our Inf team to connect Zabbix using the EM connector instance. Following the below docs, I've created a basic auth credential and added the details to the connector (IP host provided by Inf team etc). They have configured Z...
Hello everyone, I would like to Our instance currently has one MID Server that cannot auto-upgrade whenever a new security patching or upgrade is applied. ServiceNow Hi Support has suggested a fresh install for that MID Server. The MID Server is just...
My company recently implemented the certificate management module. While we are getting certificate information, we are missing some of the certs. Case being with IIS. We have a web server that has 3 websites on it. Example: Server A has 1 IP Addres...
When running Cloud Discovery, is there a way to specify the order in which patterns execute? let's say I want the AWS Network pattern to run first, then the database pattern, then some other pattern, etc....how do I do it? From what I can tell, rig...
We are working on SAM Professional implementation and Oracle db is part of scope... However, in ABC Company , ServiceNow discovery is not configured and has a pattern failure error due to invalid credentials.. So, the client has two questions : 1) T...
I am trying to create a business to trigger Sub flow for an closed alert, I copied the flow designer code snippet and pasted in the business rules but I am not getting what are the values to be given for the below following. Thanks in advance.
Hi All, We have OCI Cloud discovery up and running in our environment, We have few Database migrated into OCI recently and the data center in which its hosted is actively getting discovered by ServiceNow. But these new DBs are not getting discovered....
Hi All, I'm trying to discover Linux server and Discovery completed in Classified phase. Linux pattern ended in Error and below is the error i see in logs. Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed:...
Discovery via vCenter with OOTB,Is the BIOS information of the ESXi server retrieved?Looking at the product documentation, it appears that BIOS information cannot be obtained.Thank you in advance.
Hello,We have a single MID server that was previously being used for LDAP (we've moved to SCIM). I am trying to determine if the MID has any other active functions. It is configured for the "ALL" role. Is there a good way to tell if this MID is doin...
I have a vendor that is sending me updates to an existing incident from an external email. There is one part of the subject line that doesn't change for every email I receive from the vendor. I have an inbound rule that creates the initial incident b...
I have setup cloud provisioning and Governance -terraform provider plugin. While creating the cloud template, it is not showing "configuration installable " option. I get this option in my PDI. however not on my company instance. Can someone plea...
Hello, I have a form whose view is vendor and when I connect it to the SOW it shows me the usual default valueThis is the form I need to be displayed in the SOW
Hello Everyone, We are in process of discovering google cloud in ServiceNow and have setup the initial config like service account, credentials, MID server has access to GCP. Whenever we are selecting MID server and trying to test account it just fai...
