Datadog ServiceNow Integration Issue
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01-21-2025 12:22 AM
Hello Everyone,
I am doing datadog servicenow integration and want to synch incidents bidirectionally which is offered by ITOM/ITSM Integration for Datadog.
I have followed the steps given in documentation https://docs.datadoghq.com/integrations/servicenow/#itom-and-itsm-setup. When I am configuring datadog API and App keys in ServiceNow I am getting the error:
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05-01-2025 09:11 AM
Hi Sanketmane,
You need to elevate roles and update these properties "x_datad_datadog.apiKey","x_datad_datadog.datacenter", "x_datad_datadog.applicationKey" & "x_datad_datadog.syncEnabled" by the actual values provided by the Datadog team and enable the configuration and save it.
Ex: x_datad_datadog.apiKey: API KEY , x_datad_datadog.datacenter", : DATA CENTER "x_datad_datadog.applicationKey" : APPLICATION KEY & "x_datad_datadog.syncEnabled": YES.