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Datadog ServiceNow Integration Issue

sanketmane
Tera Contributor

‎01-21-2025 12:22 AM

Hello Everyone,

 

I am doing datadog servicenow integration and want to synch incidents bidirectionally which is offered by ITOM/ITSM Integration for Datadog.

 

I have followed the steps given in documentation https://docs.datadoghq.com/integrations/servicenow/#itom-and-itsm-setup. When I am configuring datadog API and App keys in ServiceNow I am getting the error: 

Not allowing update of property: x_datad_datadog.apiKey
Not allowing update of property: x_datad_datadog.datacenter
Not allowing update of property: x_datad_datadog.applicationKey
Not allowing update of property: x_datad_datadog.syncEnabled
 
Thanks in advance for any help. 
 
Regards,
Sanket
 
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bharath12345
Tera Contributor

‎05-01-2025 09:11 AM

Hi Sanketmane,

 

You need to elevate roles and update these properties "x_datad_datadog.apiKey","x_datad_datadog.datacenter", "x_datad_datadog.applicationKey" & "x_datad_datadog.syncEnabled" by the actual values provided by the Datadog team and enable the configuration and save it.

Ex: x_datad_datadog.apiKey:  API KEY , x_datad_datadog.datacenter", : DATA CENTER "x_datad_datadog.applicationKey" : APPLICATION KEY & "x_datad_datadog.syncEnabled": YES.

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