Datadog ServiceNow Integration Issue

[sanketmane]

Hello Everyone,

I am doing datadog servicenow integration and want to synch incidents bidirectionally which is offered by ITOM/ITSM Integration for Datadog.

I have followed the steps given in documentation https://docs.datadoghq.com/integrations/servicenow/#itom-and-itsm-setup. When I am configuring datadog API and App keys in ServiceNow I am getting the error: 

Not allowing update of property: x_datad_datadog.apiKey

Not allowing update of property: x_datad_datadog.datacenter

Not allowing update of property: x_datad_datadog.applicationKey

Not allowing update of property: x_datad_datadog.syncEnabled

Thanks in advance for any help. 

Regards,

Sanket

[bharath12345]

Hi Sanketmane,

You need to elevate roles and update these properties "x_datad_datadog.apiKey","x_datad_datadog.datacenter", "x_datad_datadog.applicationKey" & "x_datad_datadog.syncEnabled" by the actual values provided by the Datadog team and enable the configuration and save it.

Ex: x_datad_datadog.apiKey:  API KEY , x_datad_datadog.datacenter", : DATA CENTER "x_datad_datadog.applicationKey" : APPLICATION KEY & "x_datad_datadog.syncEnabled": YES.

[ricardonatalino]

Hello, @bharath12345 .
Thank you for the reply.
I am having the same problem.
I tested your suggestion and the errors no longer appear; however, the screen does not change. Is this expected?
@sanketmane, were you able to complete the integration?