DeDuplication Role

Jessica Pelphre · ‎06-15-2022

D_R · ‎06-15-2022

Hello @Jessica Pelphrey

Please find below Now-support article mentioned the same, this is by design and hardcoded within ServiceNow. Therefore, there is no way to provide this capability without the itil_admin role.

Unable to grant access to CI Duplicate Remediation function without itil_admin role. - Support and T...

if we try to remove role in the condition still we get below message

Mark if helpful if applicable.

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Jessica Pelphre · ‎02-16-2023

For anyone reading this later, we ended up making a fire-call catalog request for ITIL_Admin for the user to have access for a limited time to complete the deduplication process. Thank you, everyone, for your help and input.