ITOM Guided Set-up
Hey everyone,Has anyone gone through the ITOM Guided Set-up? How was your experience? Is it easier to setup Discovery?
Forum Posts
How to disable "GUEST" user record
Hi All, as per service-now functionality,while creating incident through inbound email action ,it will check the email address in sys_user table.if email address didn't match with any user record,create incident with GUEST User. Now i don't want to...
Resolved! Pull a report for network devices
Hi Experts,I have a requirement to fetch a report from CMDB based on the device type i.e Server , Switches , Routers ,UPS etc. I have successfully extracted report for Load Balancer, Server, PDU,UPS devices.However I am unable to fetch report for Rou...
Resolved! Pricing information from AWS to ServiceNow
We have integrated with AWS for cloud management. We want to bring the pricing information from AWS and AZURE to ServiceNow.We do not see listed procedure to do so. We see that the Billing and Usage information is made available (thorough integration...
Resolved! Whats the use of field Impacted services [impact_services]?
Does anyone know what the field Impacted services [impact_services] on Alerts is for and how it is populated?
Resolved! MidServer PowerShell command execution policy
Hello,We are using PowerShell to run commands in a highly secure domain tier. This requires PowerShell scripts executed by the MidServers to be run without any execution policy modifications.However MidServer executes powershell scripts using the fol...
Make Event run as the User that generated it
I am working an issue where the system is timing out when an approver is approving several records at once form approval list view.Admittedly, the records the approvals are for have large workflows that continue when it is approved.I see this issue a...
Business Service Configuration Item Report
I've discovered my inventory using Service Now. I've created relationships between the discovered CIs based on their interactions related to the business service.I've mapped the Business Service to the linked Cis.Now I want a report that either lists...
Report on Risk Assessment answers
I need to create a report that gives me the answers to the Risk Assessments on Change Requests. No matter how I do this, I'm coming up empty. I see that the responses are in the survey_response table, but I don't see where the Task number field is. I...
SNMP Location Discovery
I'm currently working with our Network Engineering team to validate that discovery is capturing all necessary data, but we've noticed we are not able to capture the location of our routers or switches. After talking with the team, they mentioned th...
Discovery time
How much time take to discover 3500 servers in ServiceNow? Weare using just 1 midserver
Service mapping: Timeout issue
Hi everyone,I am facing a peculiar issue with Servicemapping. When I provide Service mapping with the entry point and hostname, it starts discovering and the discovery runs indefinitely.after an hour or so, it returns a time out ' Task timout expired...
CMDB - Associate Vendor to a CI Record
I have a requirement to associate a vendor to a specific ci record in the CMDB. This requirement is related to a BIA process for Disaster Recovery and having all of the required information together for an asset. Has anyone entered vendors ...
Resolved! Discovery pattern: Parse output
Hello!I want to parse command output and create a new variable for each line.How to mark lines and link it to nesussary variable?
Resolved! How to change the Number field back to string?
I mistaskenly manually changed the Number field type from String to Reference while OOB configuration is set to String .I did it in a table which extends the Task one. Does anyone know how i can fix it? Thanks
