In the Wiki it is exemplified how to use the Email (email) field in the User (sys_user) table as the uniqe identifier between the user records in ServiceNow and the AD.We tried to change this into using the User ID (user_name) field instead. - but we...
I noticed two "issues" in our dev instance the other day with the updated identification rules.Rule 1 is correlation IDRule 2 is Serial Number and Serial Number TypeRule 3 is Serial NumberI swapped priority on Rules 2 and 3. Here's the issue I ran ...
Using Istanbul...When scanning a single network device with multiple IP addresses from a single discovery job, my understanding is the identification phase will recognize these IP addresses are on the same device and will only discover the device usi...
Hi,Im trying to figure out how ServiceNow is using the start conditions for SLA. I think I have a very simple SLA that shouldnt be so hard to do, but I hit a brick wall.I want a SLA To start when then Incident is created and stop when I hit state "Wo...
Hi, Is there a way to customize how glide.pop3readerjob.create_caller automatically creates users in Service Now. e.g.from Edgar Evangelista<edgar.evangelista@xyz.com> Service now should pick up:Edgar = First NameEvangelista = Last NameUsername ...
Is there a way to discover softwares installed on a computer, If so software should be listed under asset?Please elaborate how it works.
I have SCCM integrated with SN and have the hardware assets configured and is working. I have not touched software yet. I am researching and getting ready to activate Discovery on our network. From what I've read we need to use SCCM or Discover...
How have you and/or your organization addressed the issue of populating the (owned by, managed by and assigned to) fields in the CMDB as these can change often due to various reasons?
Hi all,We are doing a re-implementation and starting from scratch in Fuji. We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance. Is there...
We recently upgraded from Helsinki to Istanbul. As a result, the following application was activated by default: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/administer/login/concept/c_PasswordReset.html?cshalt=yesWe have...
I am getting the following blacklisted errors when running the VMware scan. This is the first time I have created a schedule for vmware. Any help would be greatly appreciated!Ric
I'm creating a CMS section for our Human Resources division and I want to be able to pass a URL with a sys_id to a user and when the user goes to that URL a specific record opens in an iframe in the CMS. In the IFrame's URL block is there a way to g...
Hello Community!I am writing a custom Sensor for a cluster of clusters that is incorporated within my company's infrastructure. I'm having a lot of trouble refering to the Solaris Server that is currently being discovered as I cannot find a way to ...
I would like to understand how CMDB to/from AMDB CI updates are happening. There is a requirement for me to delete CMDB CI's but that shouldnt affect AMDB CI;s - how do i achieve and what is the impact analysis i should do before it tampers the produ...
Hi,Can there be discovery without a MID server?ThanksWaseem
