I have been asked to help our service desk team automatically categorize computer assets into different types: DesktopLaptopTabletiPadOther My thought was that I need to create new CI Classes that extend hardware->Computer->Personal Computer, and t...
Can anyone please share how to Integrate Sciencelogic with ServiceNow. I want to pull events from Sciencelogic to ServiceNow. I have configured Event Management Mid Web Server Contexts, Mid Web Service Event Listener, Connector Definition and Connect...
We have a requirement to set up an extraction process that would execute daily to extract incremental data from Service-Now. We were able to get initial data extract from Service-Now using the approach mentioned in the wiki Exporting Data - ServiceNo...
Hello,Currently we are evaluating discovery on some network devices and we are using Cisco ISE to control access, and Radius in some others, do you know if discovery has any problem with that kind of setup?is there any restriction, like using ssh ins...
I was wondering if anyone knew how to edit the out-of-box reports that are generated for the 'CI Schedule Manager' in the Discovery application (Kingston & London). If you follow my screenshots in order you will see how I get to the report I specific...
I am having trouble discovery Cisco Nexus 7000 and 5000 devices. This is the message I get. Unsupported shell, '$0', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash]. Allow_unsupported...
I have some network switches that are causing me trouble with the identification phase of Discovery runs. The other ports on the switch often return different results than the management port when the SNMP Identity probes are run. Typically the manag...
I'm trying to discover Isilon storage servers and other equipment that use SNMPv3 for monitoring. For the storage servers, the admin can give me a v3 credential that is simply a username and password with read only access. Sounds simple, except that ...
I am discovering our AWS estate, using multiple Service Accounts. Discovery is creating an AWS Datacenter per Service Account, resulting in Duplicate Datacenters records Is this expected? I have over 20 different AWS Service Accounts, the ideal wou...
I am getting the below two errors while performing discovery for mapping: I am facing this error after the recent upgrade of instance to Kingston 1.Nmap is not installed on MID Server. Verify all MIDs configured to handle selected IP Address have N...
I have a CIM Probe that runs on a non-standard port 6989 vs 5989 or 5988. I can get it to work if I add the following probe parameter schema = HTTPS. This works fine as long as the other CIM Probes use 5989. However it breaks any probes that run o...
Hello, I am trying to access CMDB using ServiceNow given RESTApi from Script include.Password i can read of current user using below code +++++++++++++++++++++++++++var usr = new GlideRecord('sys_user');var tmp = usr.get(gs.getUserID());gs.info("Pass...
Trying to move dashboard from one instance to another via update set but getting empty dashboard at another instance
Hello, I'm receiving hundreds of these errors messages and I don't see anything that explains what this error message is and how to resolve it. Terminated the probe because the max timeout was exceeded: 600 seconds. Unexpected internal error. i...
I believe that our CIs are just matching against serial number only and not a combination of serial number & name. We discovered this by discovering load balancers (physical & virtual). What is happening is that all of the load balancers (P&V) are up...
