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Event & Alert Rules for Cloud Events

Does anyone know if it's possible to create event and alert rules for events logged to sn_cmp_cloud_event?  I'm truly puzzled as to why these events don't come into em_event so we can act upon them the same way we do events from other external system...

John Shores1 by ServiceNow Employee
  • 1435 Views
  • 1 replies
  • 1 helpfuls

Creating a workflow for Knowledge Base Article submission

Hi,I am currently trying to create a workflow that manages the submission of new KB articles. When a new KB article is submitted, the submitter's manager should be notified and will need to approve the submission. When the submission is approved, the...

Resolved! Reference Qualifiers - Adding Multiple Conditions

Hi - looking for some assistance. I believe this is an easy issue which I just cannot get my text correctI have my assignment group Reference Specification as:Use reference qualifier: AdvancedReference qual: javascript:new BackfillAssignmentGroup().B...

andrewdunn by Giga Expert
  • 14550 Views
  • 20 replies
  • 9 helpfuls

UI Action List

In Eureka there is a new field type called "UI Action List". This field allows ui actions to be links in a table list. Does anyone have experience on how to use this field type? We want to create links in a column from a gauge on a homepage to take a...

zschneider by Kilo Expert
  • 4448 Views
  • 14 replies
  • 5 helpfuls

Resolved! Discovery credentials issue with my Windows 10 host

Hi all I'm having an issue testing Discovery credentials with my Windows 10 host. Windows 10 is the same host where MID Server in configured/running. I read some comment this approach usually fails and I was wondering if there is a way around this is...

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Resolved! Oracle Database Applicative Credentials

The documentation for Oracle database applicative credentials for discovery states that the user must have access to the dba_hist_active_sess_history table.  Our DBA team would like to know why this table is needed before granting us this access.  Ca...

tim_sewell by Tera Contributor
  • 2245 Views
  • 3 replies
  • 2 helpfuls

Does service-now have a maintenance mode?

Does anyone know if SNC has a maintenance mode? Basically we want a way to stop users from logging in during a big update or upgrade for a certain period of time. Is there a specific or best-practice way that this can be done? Thanks.

Resolved! Clarifying things regarding the gs.eventQueueScheduled() method

Hi guys, I would like to get some clarifications regarding the gs.eventQueueScheduled() method used to trigger an event in the future. I am trying to learn exactly how to do this and I am a bit confused. Consider this example: 1. Created a new field ...

Bogdan18 by Tera Guru
  • 3970 Views
  • 4 replies
  • 1 helpfuls

Which is preferable - Background or Scheduled jobs

Hi All, After going through many threads in the forum on the same topic, I would really need to know which is preferable to use. Scheduled Jobs or Background script ? Pro's of Scheduled job - Scheduler worker, asynchronous, ease to kill/cancel the jo...

Powershell Activity Output - The argument is null or empty.

Hi all, We have a powershell activity that does a change in the AD user and should pass back to ServiceNow either Pass or Fail. however every time it passes: <results probe_time="3937" result_code="0"> <result execution_time="3625" payload_processing...