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How to get a subflow return value

In my scenario, I have two workflow's (call them A and B).The main workflow,'A', calls the subflow 'B' (as a workflow activity). In the workflow activity where I call subflow 'B', I set the 'Map return value' to a variable that I created, called 'sub...

ty_roach by Tera Guru
  • 11908 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I find out whether a task is workflow-generated?

Hey folks,  Newbie here...I'm wondering if there is a way that I can tell whether a task is workflow-generated?   I had hoped that there would be a "created-by" field which would indicate some system account, but the only field I can find like this c...

Resolved! My Assets view in ESS

Hi,I would like to ask how can I display the assets owned by the user who is currently logged in on the computer? Please see attached screenshot:Here's what I've done so far:- Created the Page and the view of the Page and also added the link on the M...

find_real_file.png
dianemiro by Kilo Sage
  • 3735 Views
  • 7 replies
  • 2 helpfuls

Discovery Identification & re-classification

As per our requirement whenever we receive servers from a vendor (DELL/HP/IBM), We have to import them into server class(cmdb_ci_server) with serial number and asset tag, later the build team will install Linux/windows OS into those servers.If discov...

now123 by Kilo Explorer
  • 3015 Views
  • 6 replies
  • 0 helpfuls

Resolved! Windows Discovery and WinRM

We are running istanbul patch 3; and are attempting to set up the firewalls to allow Windows, Linux and network Discovery. For garden variety discovery we thought that the following ports would be sufficient: UDP-161:162                             ...

DuaneNMore by Kilo Guru
  • 8430 Views
  • 3 replies
  • 0 helpfuls

Default view for non itil users

I have a group that is not a part of IT that needs to use the system, enter incidents, etc. We want them to be able to behave as if they were IT, view other incidents in the system, and allow other groups to assign to them.What I have done is created...

by  
  • 6940 Views
  • 17 replies
  • 0 helpfuls

Quick Discovery versus Scheduled Discovery

Hi All.I am facing a strang issue while trying to execute discovery via a discovery schedule. I have configured a discovery schedule with 2 IP subnets i.e. 10.161.60.0/24,10.161.68.0/23. There is a valid workstation at 10.161.68.84 which is not even ...

tina1607 by Kilo Contributor
  • 4259 Views
  • 4 replies
  • 1 helpfuls

Resolved! Send SMS to members of a group using Notify API and Twilio

Hi community members, I have a use case to send SMS to members of a group using the Notify API leveraging Twilio. I have looked at the NotifyUtils Script includes, looking at some of michael.ritchie's Crisis Management app and others posts but can't ...

chedley by Tera Contributor
  • 9635 Views
  • 7 replies
  • 4 helpfuls

Discovering under local admin (not domain admin)

Hello all,In my company there are computers in a domain as well as computers which are not in domain.While discovering network using domain administrator we have all needed data and all is fine.But in case of using local administrator in a computers ...

stryker129 by Mega Guru
  • 3797 Views
  • 8 replies
  • 0 helpfuls

Performance Analytics - No Data Available

Hi All  We have just upgraded our production instance to Eureka, and I am in the process of configuring the Performance Analytics for Incident Management.  I've followed the getting started instructions, and have data in all the 'resolved' (ie averag...