Default view in Operator Workspace/Service Operations Workspace - ALL Users

[GaneshSuresh]

Is it possible to tailor the default view for all users in the Operator Workspace/Service Operations workspace to exclusively display the services associated with the logged-in user?

While we are aware of the option to create personalized views for individual teams, we wish to refrain from presenting all services under the default view for every user. How can we make this customization user-specific on default view?

Thanks,
Ganesh

[Abbas_5]

Hello @GaneshSuresh,

for similar kind of requirement, please refer to the link below:

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/...

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

[GaneshSuresh]

@Abbas_5 Before posting here, i did check the mentioned steps on ServiceNow Doc, which is not that helpful for our requirement. I'm looking for a default view based on the logged in users. Current doc pointed to one default view for all users. This will not help. There is no point to present all Services to logged in users on which they do not take any action.

Under the default view for every user. How can we make this customization user-specific on default view? This view should show only the services of that specific user will care about.

Thanks,

Ganesh

[GaneshSuresh · Accepted solution]

I was able to find the answer for this, Posting the same for community users:

Follow the steps mentioned in this document Customize the default view in Service Operations Workspace (servicenow.com) and update the default view with below conditions (Specific to Assignment Group) for this requirement: