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Deleteing from sys_mutex problems

We have been using execution plans for all our Service Catalog items and we are now chaging over to WorkFlow for our items.However we have encoutered a problem, under execution plan when you have closed off the final task it automatically closes off ...

MarkGlen by Kilo Contributor
  • 1313 Views
  • 2 replies
  • 0 helpfuls

How to revert to previous workflow version

Hi everyone.I found out yesterday we somehow had two duplicate workflows in our environment. Not duplicate but they shared the same name (but they are many changes different) which I expect that two people signed it out at once.I made the mistake of ...

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  • 8504 Views
  • 1 replies
  • 0 helpfuls

Adding the "File Attachment Icon" in a form

I'm building a form that will be used to move computer related equipment around from facility to facility or room / floor to room / floor. The client wishes to have the "attach file" icon pop when you select the variable "1, 2-10 or 10+" items to mov...

davidself3 by Tera Contributor
  • 2311 Views
  • 3 replies
  • 0 helpfuls

Changing the Behavious of Name field on SYS_USER table

In SYS_USER table "name" field is a calculated field. As per our requirement we want to show name as Last Name, First name. So I changed calculation of this field in Dictionary. Now the name is shown as expected.On caller field of Incident it works g...

User150433 by Tera Guru
  • 2156 Views
  • 5 replies
  • 0 helpfuls

Need to Group by with two fields in Reports

Hi All,I have a typical requirement, that i need to Group by with two fields in Reports.i know, the SN support only one field can include in group by column.Is there any alternative way to achieve this?Thanks in AdvanceMalarvan.S

Maint role?

How does one add themself to the MAINT role?MAINT is hidden from the roles list. You can't search for it. Only way I found it was looking through ACLs and found a clickable link on a row that requires it. I cannot add myself to the role, though. It l...

geek1 by Kilo Contributor
  • 4340 Views
  • 1 replies
  • 0 helpfuls

Out of the Box reports

Hi, I have been tasked with creating a set of operational reports using a base instance of SN which already appears to have deleted/customised all the "out of the box" reports. Is there anywhere I can access those list on the wiki to save me recreati...

dredski1 by Kilo Explorer
  • 2476 Views
  • 3 replies
  • 0 helpfuls

Discovery Windows Device on different AD Domain/Tree/Forest

I am trying to discover a device that is on a differen't AD tree than mine. I have an account on that tree that i'm trying to use. I've setup an entry in my Discovery Configurations for the account with a Type of Windows. I then go to discover the de...

garyopela by ServiceNow Employee
  • 1180 Views
  • 6 replies
  • 0 helpfuls

Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

mforward by Kilo Contributor
  • 3164 Views
  • 4 replies
  • 2 helpfuls

Where are Work Notes stored?

What table(s) holds the values for the Work Notes? To keep it a little simpler, let's just say Work Notes for Incidents. So the activity feed within an individual incident shows all comments and work notes done up until now. For each entry, it shows ...

hazyitsm by Kilo Contributor
  • 29509 Views
  • 6 replies
  • 6 helpfuls

Discovering Mac computers

If you have some experience with Discovery and OS-X (Apple) computers can you share any tips, hints, or gotchas?We are beginning to gather data on this type of device and would appreciate any insights.From the wiki I see the requirements are similar ...

robin850 by Giga Contributor
  • 2732 Views
  • 5 replies
  • 0 helpfuls

LDAP filter

Hi all you AD/LDAP experts. I have a question or two for you this evening.My filter looks like OU=Global,DC=Corp,DC=One,DC=CoOn top of that I have 6 LDAP OU defintions that each have a different RDN (which is OU=).My question is (since I didn't set t...

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  • 5225 Views
  • 4 replies
  • 0 helpfuls