Does anyone know why there are two duration fields calculated when the metrics definition is setup on a certain table? For example, we are collecting metrics on our problem table and we have two duration fields, mi_duration and prb_calendar_duration....
So in many UI Actions theres a condition: isAdvancedUI()I've done some research and it seams that this is intended to qualify your browser to a boolean based on the following: advancedUI = (isIE() && "5.5".compareTo(getIEVersion()) <= 0) //$NON-NLS-1...
Attachments are stored in a table separate from incidents, requests, changes, etc. When attachments are added / deleted from incidents, requests, and changes, there's no record of that having happened in the activity log or audit trail for the task. ...
In the number maintenance you can create your own number ranges and create new numbers with getNextObjNumberPadded(). That's ok so far. What would happen, if the number range runs into an overflow. You've got for example INC9999999 and then calls get...
I have created two new fields on our knowledge base that I want to function like the fields Assigned To and Assignment Group on the task table. They are reference fields that I tried to define identically to the task fields. The new fields function t...
The question says it all. We have lots of Virtual Machines which make heavy use of NFS mounted file systems and we need to track it through Service Now. But our Discovery doesn't appear to look for NFS filesystems ( it sure checks alot of things thou...
I was helping a customer with a process classifier this past week. They discovered that their Windows processes were sometimes upper case, sometimes lower case, and possibly mixed case too.The original process classifier has a classification criteria...
Service Now emails we hare configured to be sent as plain text and HTML formatted text. The problem is that the plain text version does not include explicit URL when in the HTML version there is an anchor tag with an href defined to create the link.I...
Our 'glide.authentication.external.disable_local_login' redirection property is not working. It is set to true and the 'glide.authenticate.failed_requirement_redirect' property is also set but when I go to the http://.service-now.com it is not redire...
When on the main page of a project, it is only possible to see the high level tasks. Is there any way to explode the view to include all child tasks of each parent tasK? Along the same line, when exporting the project to a PDF file, the only tasks th...
Rather than have group membership controlled centrally, I'd like to allow members of a specific group (my site managers) to be able to edit the membership of groups they own. However, I want to prevent them from adding new groups or changing the role...
HI,I would like to find out the simplest way of reseting the flag "Password needs reset" in the user record to true. Ideally, i would like to do this to a selected group, with the relevant members associated to that group, or all users with the ITIL ...
Sorry if I'm asking the obvious and I'm a newcomer here ...So, what is the proper definition and usage of the cost center, department and group table?At first glance, cost center is based on financial hierarchy and department is based on people hiera...
I am running a report off the Incident table with the field Time Worked included. When I generate the report, I get an accurate calculcation of total time worked per Incident. However, when I export to Excel, the total is something completely meaning...
Is there an easy way to check if the form has all manditory fields filled out in a client script? I have 9 fields that only have to be filled out at closing of an incident so I make them manditory once someone hits the close button. So now I am looki...
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