Deleting undiscovered CIs

[ServiceNow Adm1]

Hi Guys,

Do we have any setting or property in Discovery or anywhere in instance to delete or mark CI as retired if it is not discovered in the last few days?

[Hemashekar]

I am not sure which version your instance is but you can set the "status" field  to "Retired" and also set  "Operational" field to "Non-operational" based on CI staleness like 90 days or 30 days older CI. Once you have set this policy, they you can use the data archiving feature in servicenow to Archive all the retired CI.

Data archiving feature creates new archival table for desired and you can configure the rules to archival only specific set of recordss. This feature also retain the relationship and related records in other tables as per original CI records  and transfer those relation to archived record. This way you wont lose the relationship information with respect incident, change or to other CI table.

Make sure you create the archival for appropriate parent table based on your needs.

For example, if you create Archival table for hardware table, the system creates individual archival table for each and every child table of Hardware. This Archival Hardware table doent not extent to any of it child archival table. They are just separate table in the platform.

Hope this helps