So - I'm seeing that some Closing Events will not related to an Alert despite there being an alert created for New Events. When I go to reprocess the Event often times I find that the alert is already closed, because another New/Closing set of events...
HI, in ITOM Health we noticed that it groups together alerts which have no relationship.Example, we have a monitoring tool that does sythentic test (checks if the URL is UP).The server perfroming these tests will always be the same. But, its performi...
Not able to install the MID service in New Windows servers getting an errorGetting an error in the logs Attached logs as well Kindly help 2023-12-11T14:25:27.860+0100 INFO (main) [ALoggerConfigProvider:56] Logger config: root=INFO2023-12-11T14:25:28...
Very new to Event Management (as you will see) I am trying to bind an Alert to a MSFT SQL Instance. The actual CI name is "DBINSTANCE@HOSTNAME" The string value on the alert comes in as: [08-16-23] The view is empty(HOSTNAME\DBINSTANCE) How would you...
Did you create a new Configuration Item query using the CMDB Query Builder?Did you add Incidents from the Non-CMDB Tables tab? Did you connect them to each other? Did you set up filters on each that match the instructions?Did you save and run the que...
Hi All, We have a requirement where we want to delete a .txt file from a Mid-server folder.I am new to this and not sure how that would work.So for eg: if a file is saved in a folder location: '\DC', How can I delete the file from Servicenow? I have...
Does anyone know how to personalize the service mapping gear icon so it goes back to the form view you came from (instead of the hard coded "Additional Info" view? If the "Additional Info" view would let you see the menu for changing the view, that w...
Hi All I'm working on a Flow that will trigger when a mapping error appears on any of our Service Maps. I've successfully created the trigger and action but the issue i'm having is I can't locate or figure out how I can get the name of the map the er...
Hi all,I have tried to find out the place where this is saved: I know that I have chosen it when created the Schedule.I have enabled the credentialless discovery for AWS (MID server / everything). my question is - where is that stored OR is it at all...
Hi Team, We have the Lab set up on Alibaba Cloud and we would like to get confirmation whether we can do Alibaba Cloud Discovery using the ITOM Module. As per the documentation link we see 6 major cloud providers only listed(AWS, Azure, GCP, OCI, Vmw...
Hi, I think this is more an Intune question, but this is what I'm facing.We have an integration that complement ServiceNow Discovery for Server CIs and also, we have an SG-Intune integration for End-User Devices. What I'm looking for is a way to exc...
Hi guys, I need to prevent a specific field from being updated with discovery, can I do this with a data policy (fields read-only)?
Hi folks,we do have GCP and we have set up both IP Discovery and Cloud discovery, I would like to report on VMs that are accessible by Cloud Discovery but not accessible by IP discovery because maybe we dont have credentials deployed on them, what is...
We have observed that when we close the alert manully then it doesnot update the details like who has closed it and when it is closed. I would like to understand if this is possible with out of box functionality or feature. We would to like to see wh...
Hi All, i'm trying to create new custom dashboard in my PDI (Vancouver) where i want to display service Hierarchy and spacific incidents & alerts using custom filters, however i noticed CMDB Service Hierarchy widget showing Blank in dashboard this ha...
