Hello
Creating a service catalog item called New Server Request.
From time to time a customer at one of our hospitals says:
"Hey where is that server I ask you to build?" Often as not
the customer forgot to send the email or make the request.
So we are creating a method to make the request. On the
Service Catalog item there is textbox that displays
'Delivery time' beneath 'Order this item' See gif copied below.
We would like this to go away or default to ten days.
(The purpose of the form is communicate the existence
of the request not necessarily to set a certain date for the
build completion.) But right now it says 36 days which
is somewhere between not right and stupid.
In "Defining a Service Catalog Workflow" it was found:
"Because workflows cannot calculate the end time
(not all of the activities within the workflow have defined times),
the Expected time on the workflow becomes the
Delivery Time on the catalog request."
So we set the Expected Time to the workflow to zero
(see screenshot gif below) but it stills says 36 days on the Catalog item.
Even weirder, yesterday the Delivery Time in new Catalog Items displayed 37
Today it displays 36.
Any idea on how to either eliminate or set the Delivery Time to 10 days?
Thanks.
Allen Pitts
LHP Hospital Group
This is something that has been in my way over and over again. Unfortunately there is no setting accessible to mere mortals to control its visibility. You have to jump into the code to remove it.
servicenow the delivery time is WAY too hard to control, and delivery time isn't as universal a concept as we would all hope.
