Hello,I am working on remediating duplicate CIs on my instance and was following the below steps: Navigate to All > Configuration > Identification/Reconciliation > De-duplication Tasks.Open the de-duplication task that you want to remediate.On the ta...
Dear all,When running Discovery, many devices are obtained, and it is difficult to confirm their status (Update, New). Additionally, due to the large number of devices, it is operationally challenging to check all of them.Therefore, I would like to ...
As part of an overall review of the management of configuration items in the CMDB we are reviewing the current settings for the Deletion Strategy entries on the Related CI Types (sa_ci_to_pattern) table. We want to compare the current Deletion Strate...
Event Issue With DataDogI am on my first project since moving to having ITOM. First event, and I am stuck. Core issue is I am not seeing an event on the event table when triggered from the monitoring system. I am hoping I can get some troubleshooting...
Hi All,I am looking for the information related Incomplete Discovery for below servers.Incomplete MS SQL Server Inventory (CMDB) Incomplete CMDB Asset Management InformationCloud assets not included in CMDB (AWS & Azure)Cloud Asset InformationCMDB As...
Hi Community, When I try to troubleshoot the discovery cancellation issue. I found a problem in payload processing on a custom pattern. In our client data centre, every server has one ILO device attached also we are discovering and creating a custom ...
Would like to know what kind of CI relationship info that can be retrieved from AWS Lambda Discovery. According to docs, Cloud Event Source [cmdb_ci_cloud_event_source], this CI could be any event source that triggers the cloud function or the API G...
Hello All, I am looking for steps to restrict access to the CMDB workspace for just the CMDB admins.Currently the CMDB workspace is accessible to all the users. Since the Intelligent search functionality on the Home tab isn't working as expected, we ...
Hello Experts, We are actually looking to import certain applications through excel template into service now. Couple of questions: -1)What should be the best approach to get all of those loaded into service now (there are 140 + records need to be im...
The overall goal is to track the creation of scripts. I would like to allow people to request functionality and if we need to build scripts to achieve the functionality I want to tie that script to the request. If I cannot do this, I guess I will add...
When running a discovery schedule, I'm getting many discovery errors of the type: "Sensor error when processing Horizontal Pattern: Payload length 6554566 exceeded limit of 5000000." The associated MID server's properties have mid.discovery.max_patt...
Hi all, Our organization is studying to enable automation between ServiceNow and other system.I am trying to evaluate whether integration hub is something is we should go for? Could you share some common use cases for automation with integration hub?...
Hey, I notice that the Cisco IP discovery is an older topic. Does anyone know if there is a new Pattern/Probe to scan Cisco IP phones by asset in the newer version of ServiceNow (Madrid/New York). I notice in some of the communities that there is a p...
Hi ServiceNow Community Developers, Is there a way to clear a specific message at the top of the form? Right now I am using gs.clearMessages() however the problem with this API is that clears all messages at the top of the form even the ones I don't...
Hi Team, We already have a setup of agent client collector for our client where they are discovering devices via Agents. We have encountered an issue that they want to change the identification of assets based on Serial number (currently it seems it ...
