All,For some background to this request...I am putting together a proposal for onsite after-hours and weekend service desk staffing in our 24/7 operation. Currently, calls are forwarded to service desk staff that are in an on-call rotation on top of ...
I am using scheduled file import plugin to import csv file from mid-server, plugin works correctly around one month and it is giving problem and not running manually or by scheduled time.Can anyone suggest what may be the cause of problem as we are n...
I have successfully been able to create a UI Action that creates a URL with specific parameters that I pass to a catalog item and then will be rerouted to the item. The catalog item opens with no issues and is then populated with the specific paramet...
We are looking to upgrade our production instance from Geneva to Helsinki, but prior to doing so, we have been looking through the Upgrade Monitor and noticed that we have a significant number of Skipped Updates that need to be reviewed. As you ope...
Hi all, I have a strange problem in my ServiceNow instance. When non-ITIL employee users try to look at Request Items they are on the watch list for, they see an error message stating "Security constraints prevent the display of this record". I've ...
Does anybody know how to prevent the creation of these records. We have 1 million + of these records.I have a note from a long time ago that says to disable the 'ports' field in the SNMP - Switching probe. And there is something in the Wiki about...
Hi GuysI have created a custom app (Case Management Tool) and I have a have a requirement that I would be fairly simple, get the users age in years based on their date of birth. This is a scoped application, which changes the script you can use. So f...
I have a requirement which states that email are set to Program Manager which projects are associated to custom form (Meeting Review Form). The notification is configured to be sent when the attachment event is triggered. My issues is to dynamically ...
Hello Everyone,I have asked a similar question before but didn't get very far however I now have a better idea of what I need. We have a request that requires an attachment, currently.... the request gets approved and sent to one of our teams who dow...
When I set the maintenance flag on an alert does it suppress new alerts?The documentation seems to say that it only affects the roll-up into the Overview page. Also new, identical, alerts will also have the maintenance flag set if all previous iden...
Hello All,I came across the requirement from a customer to automate requests of New User Account Creation for Airwatch. I'm new in Automation and Orchestration, please help me out for the below queries..Can we do it with Orchestration ? Since I have ...
I am trying to copy a file or directory from a Windows server to my Windows MID server. Using a simple Powershell activity where the credential vault has an account that is a local admin on both servers. Copy-Item -path \\server1\d$\repor...
We are cleaning up our CMDB and have 66,000 CI on 669 pages (100 CI's per page) with the Class: Next Hop Routing Rule.We would like to select them all and delete them. Is there a way to delete them all at once, or do we have to select all (100 at a...
Sorry for asking this again. Could anybody point me to the documentation of on-call scheduling API that has all available methods and examples? Thanks
How can we dynamically change the current domain session based on company's domain of an incident when a certain condition is met e.g a tick box is ticked.In a domain separated instance, each company has its own domain. We want to change the engineer...
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