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Resolved! objectGUID returns 'System.Byte[]' when using Query AD activity

I am needing to update a user record that was created outside of the LDAP import with its objectGUID value as that is what our LDAP import uses to coalesce on.I am using the Query AD orchestration activity and returning the proper user data.But in th...

shill by Mega Sage
  • 6100 Views
  • 12 replies
  • 2 helpfuls

Resolved! Event Management Use Case

We face a few challenges in event management moduleDaily we receive an event between 08:55 en 09:05.We know this is for fixing a memory leak for a certain application.I understand we should filter this at the source.. but currently this is not possib...

jhammega by Giga Contributor
  • 3331 Views
  • 3 replies
  • 1 helpfuls

Create Report with Reassignment History

How can i create report in list format that shows the assignment history with the time stamp? This will allow me to further review the ticket without clicking into the ticket one by one, it will also allows me to review timeframe between escalation. ...

johntsui by Kilo Contributor
  • 5561 Views
  • 7 replies
  • 7 helpfuls

SNMP classify probe unable to return SnmpObjectId.

I am trying to discover a Cisco switch (Model WS-C3750X-48P ), however its giving active, could not classify error. We verified community string is configured and mid servers are added to ACL.When i look into the input result of snmp-classify probe, ...

aswathi by Tera Contributor
  • 1265 Views
  • 2 replies
  • 0 helpfuls

Discovery Ports "respond" vs "open"

Using Istanbul...If you search documentation for "Include alive" which is an option when creating a discovery schedule, it states:"Select this check box to include alive devices, which are devices that have at least one port that responds to the scan...

Ronald Lucas by Tera Contributor
  • 3781 Views
  • 10 replies
  • 7 helpfuls

Resolved! Service Mapping: Display CI's on the map.

Hello. I'm building a map of my Business service now and can't understand one thing.I have discovered a host and got a list of services on it(Apache, MySQL). Then I have created a new Business Service and configured relationships between CI's and BS ...

adminreg by Giga Contributor
  • 4214 Views
  • 6 replies
  • 1 helpfuls

Duplicate VM serial numbers

Using Istanbul.I have many VMs which appear to have been copied with the same serial number.   These VMs have somehow been added to the CMDB with the same serial number.   When I review discovery logs for these computers, I only see 3 hardware rules ...

Ronald Lucas by Tera Contributor
  • 1440 Views
  • 2 replies
  • 0 helpfuls

Resolved! "Discovery Source" ?

Hi everyone,We are working exclusively with the Discovery tool, and our progress is coming nicely. However, I am having trouble with a report that I've created on the Configuration Item table that is designed to show all of the CIs that have been cre...

DanLevin by Kilo Expert
  • 13438 Views
  • 6 replies
  • 3 helpfuls

ITOM Guided Set-up

Hey everyone,Has anyone gone through the ITOM Guided Set-up? How was your experience? Is it easier to setup Discovery?

rodeliodoria by Giga Contributor
  • 2744 Views
  • 4 replies
  • 2 helpfuls

How to disable "GUEST" user record

Hi All,  as per service-now functionality,while creating incident through inbound email action ,it will check the email address in sys_user table.if email address didn't match with any user record,create incident with GUEST User.  Now i don't want to...

DUGGI by Giga Guru
  • 8304 Views
  • 4 replies
  • 2 helpfuls