how to send an email notification to the requester (person signed into service now)
I am attempting to create an email notification that will send an email to the submitter of a task (the person logged in). However I am unclear how to assign it.
Forum Posts
SLA/OLA breach alert based on work notes?
Hi,I am working to implement an SLA/OLA breach condition based on if the work notes are updated or not. Any help would be appreciated.Thanks
Service Mapping Credential issue
Hi Friends,I'm trying my hands on service mapping and discovery. I have a set up as below.Virtual box VM - Ubuntu 16 installed on it.ApacheMy SQLWordpress installed on this VM.I saved the SSH credentials in the credential store and ran a normal disco...
MID server thread count is exceeding
Hi,After upgrading to helsinki patch3 I see that our mid server thread count is exceeding and also discovery takes more time to complete the schedules when compared to Fuji version.I see the thread count is around 140 whereas in the config file we se...
Merge Duplicate CIs
I have found several manually created Configuration Items that are duplicates in our CMDB.Is there a way to merge duplicate CIs together, to preserve relationships and references?
Discovering printer
I am Getting eroor like this (SNMP probe timed out. Target is either unreachable or there are no valid credentials for it) while discovering snmp printer. for printer discovery any credentials are required or not?
Information icon on incident form
Hi,Beside Caller field, there is a triangle with an info icon in it.The same icon I need beside 'Sub Category' field [Note: This is not a reference field].On click of that button, it should show all the incidents raised for that sub category.How to i...
Resolved! SQL Probe and WID
When I run a discovery against a Windows 2012R2 server, the SQL Server probe finds the Windows Internal Database and thinks we have a sqlserver. This is because this thing runs as C:\Windows\WID\Binn\sqlserver.exe. I think I'd like to ignore this par...
Discovering IIS Application pools
I have been working on discovering application pools running on IIS servers using these Process Classification settings:Name: Application PoolTable: Web Service (cmdb_ci_web_service)Relation Type: Runs on::RunsMatch Criteria: anyOn Classification Scr...
Relating Surveys taken with Originating Task
Has anyone found a way to reliably relate surveys taken by personnel, with the ticket that generated the survey? There's no way to .walk the relationship between the two.
Hi !! Need understanding on Approver licenses
Hi, I have been reading a lot about approver licensing ( October,2013 pricing model service now ). It states it will grant a new role called "approver_user" to a user and the user would be liable to approve requests in his queue in addition with sel...
How to add a 'setReplyTo' (EmailOutbound method) in an email template?
Hi, In the approval request email that an approver receives when an item is submitted contains the 'Click here to approve' and 'Click here to reject' links. When the approver clicks on any of those links, an email is opened up for that user to reply....
Resolved! Check Attachments on current form.
Is there a way to check for attachments in the current form and making attachment mandatory if a field is checked ?
Discovery SNMP devices - Getting 'Active couldnt classify'
Getting some strange behaviour when discovering SNMP devices. In this case, I am trying to discover any switch / router device on a subnet. I have created a schedule using the 'SNMP only' behaviour and allocated the subnet range.Taking a random devic...
RPC Server Unavailable
Hi,This is draining everything I have!I've been following this resource found here on the community - WMI, PowerShell and Windows FirewallsWe have a MID server on the internal (corporate) network trying to connect to a server in the DMZ.Both the corp...
