Difference between HLA and ACC-L

[Shaziya Sayed]

Hi ,

What is the difference between HLA and ACC-L?

Is it necessary to setup the entire HLA (or just the HLA plugin) before setting up the ACC-L?

[Community Alums]

Hi @Shaziya Sayed ,

Both of these goes hand by hand , Agent Client Collector Log Analytics (ACC-L) automatically collects logs from servers and applications and feeds these to Health Log Analytics (HLA) — the log analysis component of Predictive AIOps. HLA then analyzes these logs using advanced AI capabilities to identify anomalous behavior and raises alerts that indicate future service issues. 

It’s part of ServiceNow’s unified AIOps agent strategy. ACC-L plugs directly into the existing Agent Client Collector (ACC) framework, so you don’t have to deploy additional agents for log collection. If you’re already using ACC, this means that you can leverage your existing ACC agents to collect log data, rather than having to deploy separate log shippers. And if you haven’t deployed ACC agents yet, you can now use a single ACC agent to discover target devices, collect events, metrics, logs, and automate remediation actions.

Because ACC is agent-based, related credential management and firewall access is simplified, easy to understand, secure and easy to deploy. Agent policy management is done with the same familiar interface as for ACC Visibility and ACC Monitoring. One policy can be applied to many CIs. 

ACC-L also includes a number of other advanced capabilities, including:
• Automatically associating logs with specific application services.
• Automated failover, so there’s no need to reconfigure the agent if a MID Server fails.
• Support for collection of multi-line logs.

You can access ACC-L via the ServiceNow store.