Direct link URL to incident or request item

[zed]

I know how to create direct links to an incident or a request item using the URL navigation format:

https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidents

https://xxx.service-now.com/nav_to.do?uri=sc_req_item.do?sysparm_query=number=RITMXXXX for request items

However, is there a way to use a single URL that will take you to the incident or request item based on the number?

The scenario is this: I have an application that allows you to link a field value to a URL template so you can link directly into another app (in this case Service-Now). The problem I'm running into is that the ID could either be an incident or a request item. Since the URL has to be predefined I cannot change it based on the ID type. I need a URL within service now that will take either an incident or request item number and open the right item.

Hopefully that makes sense.

Thanks.

[jfreeman_10]

The above solution works; however, it did not display all of the fields for change request items I needed to see. Here are some examples that worked for me:

https://xxx.service-now.com/nav_to.do?uri=change_request.do?sysparm_query=number=<CHG number>

https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=<INC number>

Good luck!

[Michel Samia]

The above examples didn't work for me on one instance (and worked on another one). To make it work on all instances, I had to URL encode the '?' (questionmark) - replace it by "%3F"

so the final url is https://xxx.service-now.com/nav_to.do?uri={table_name}.do%3Fsysparm_query=number={ABC0001234}

You can replace {table_name} by any table so you can search any record this way which has at least one column unique. Column called Number, which is recommended and widely used, is a great candidate to use 🙂

[Rakeshlal KJ1]

This really helps !!!