Discover some Linux appliances

[Amit39]

Hello All,

I am currently working on a setup to automatically discover some Linux appliances so that those can be discovered automatically through MID server and CMDB gets updated with required information.

Currently those appliances were added to CMDB manually with respective CI details (IP, Hostname and other details).

While running the discovery job from the source MID server to those targeted appliance IPs,  I am getting below error.

Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 15, reason: Illegal user name, description: Username doesn't contain '%%' or '@'

May I know what will be the best solution to fix the issue and will have a successful discovery on appliances.

Also May I know what all the steps I need to follow to have a successful discovery on those Linux appliances

Appreciate your quick response.

Thank you.

Regards,

Amit

[Inactive_Us2002]

Hi Amit,

To Discover Linux devices port 22 must be enabled and need to configure the valid login credentials.

If not you need to follow Manual importing (or) SCCM Integration

Manual importing can be done by creating 

1. Load data [ Excel sheet]

2. Create required business service

3. create a transform map

4. Map the relationships between services

5. Set Identification and Reconciliation rules.

SCCM Integration 

SCCM integration we pull the data directly from the SCCM DB through a plugin. That MSSQL DB contains information about all the Devices present in the Client's environment and Port 1433 need to open from the DB Server and also make sure your MID server has outbound HTTPS (port 443) access to your ServiceNow instance.

If my answer helps you, Please mark as Helpful and Correct

[Arturo]

By definition an appliance cannot be discovered because it will void warranty. Either that or you have legal obligation to not deploy credentials to discover the device.