I have tried to disable the serial identifiers by adding addQuery('cmdb_ci.sys_class_name', '!=', 'cmdb_ci_aix_server');to the 'Serial Number Table & Class Name', 'Serial Number & Class Name' identifiers but those identifiers are still running on my ...
Hi Guys,I am trying to discover Aruba 8320 and 8400 switches. They are fairly new and the OOB configurations of sNow is not enough to discover them properly.Although there is a pattern called "Network Switch" do I still need to create a new custom pa...
How do I use REST APIs to list related entities in CMDB? e.g. I would like to list all databases running on a given linux server
Hi I want a specific credential to be triggered for single IP Address during Discovery. Is there any way i can achieve this.
Hi,I'm implementing a CMDB with so many classes and I would like automatize some points:* personalization of the forms (with sys_ui_element)* personalization of the lists (with sys_ui_list_element)So I created a little test with a class and some elem...
Getting the following error on the AIX side: testacct : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/testacct ; USER=root ; COMMAND=/usr/bin/procwdx 1112221 Please help. Kevin
Hi Guys,Currently I am trying to discover CCTV Cameras. Can anyone give me some guidance or send me some materials?From what I have red, I need to create a new table "cmdb_ci_cctv", than create a new a new SNMP System OID which will then have to trig...
Is there any guidance on the maximum number of IP's to scan per schedule? In the past, the rule of thumb I was told by ServiceNow was not to scan anything larger than a /20 i.e. /19 and below. Does this still hold? Before the glide.discovery.max_rang...
I have a specific computer model "GIGABYTE GB-BSi7-6500". For this computer model, I am getting serial number "default string" for chassis, baseboard, system & bios type. For uuid serial number type, I am getting alphanumeric value. The issue is that...
Hello, I have created an event rule to process the event and create an alert. But I am facing below issue sometimes. It would be great if I get some help. Configuration item field which is present in an alert table was getting populated properly some...
Greetings!We've created a database view that makes it very easy to see which credential Discovery uses to access each CI it finds. It has made Discovery troubleshooting, as well as credential management easier for me - so I figured I'd share it with ...
Does ServiceNow provide a list of what they consider to be physical and virtual servers? The reason I ask is because I understand thats how Discovery is licensed and I want to see how many we have.
To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...
Hello All, Hope you all doing well, This is the first time i`m interacting to a community to seek guidance on one of the task i`m working and the task is totally new to me as . I have to look for an option to control Event Flood in Service Now Eve...
Hello Experts, Our client has a CMDB already which is being populated from multiple sources - a homegrown external system (not discovery), manual updates and imports. The client says the current state of CMDB is very matured and a lot of data has bee...