Discovery and relationships between network devices on Sites

sameh_snow
Kilo Contributor

‎11-02-2017 01:36 AM

We are Running a Discovery project and have been   having issues   discovering   relationships   between devices on sites

We can only   see individual items .   We can See witches and routers   and no Relationships between them on the dependency views Maps. Is there something we are missing ?

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karmeng
ServiceNow Employee
ServiceNow Employee

‎11-02-2017 04:56 PM

Hi Sameh,



Please make sure following pre-requisite met:



  • The server or network device needs to have IP Address information.
  • The system property glide.discovery.L3_mapping is set to true to discover routers and switches.
  • The router or Layer 3 switch that provides the IP Address needs to have been successfully discovered with populated Exit Interface Routing Rules.


https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/reference...



Hope this helps.



Regards,


Kar Meng


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VISHNU ALLURI
Tera Contributor

‎03-06-2023 01:45 AM

Hi sameh,

right now we are also facing same issue we ran the discovery the devices were discovered but i cannot see the relationship between the routers and switches in dependency view.

can you help me in this if you got the answer.

Thanks in advance

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