Hi all, What's the best way to check the current action in a business rule? ie for a business rule that runs on insert or update, how can I test which action is actually happening for the current record? I was think of something equivalent to if (a...
I have different MID Servers connected to Edge Encryption proxies through an F5 load balancer. The MID Servers can successfully connect to ServiceNow using the internal URL for the edge encryption proxies but I keep seeing this error on the logs "jav...
Hi!In one of the integrations we are currently working on, we have the following structure: The target environment can be accessed and queried through rest (we just do 'gets' here) To access the target environment, we need to go throu...
We currently manually maintain iPad asset information in our cmdb in cmdb_ci_computer. We need to formalize the management of these non-discoverable assets which will no doubt involve creating a new class.Is anybody doing this already? I'm looking fo...
I'm parsing command output from an sql query into a variable (not a table or list, 1 position, no delimiters - so it captures all of the returned text as a single variable). When I try to write that to an attribute, it returns only the first entry, n...
What is the best practice for service accounts used by MID servers? I have one account per mid server right now and it gets hairy to manage whenever we want to add or subtract or modify a MID server with the user accounts.Is this the best practice,...
How many attributes need to be collected in order to create a CI via a horizontal pattern.I am trying a designing a basic pattern using SNMP and receiving the following when testing:Pattern does not lead to the creation of any CI, please check the ...
HI All, I want to display image for OIP users like we have for VIP users in SNOW. I checked the script "Highlight VIP Caller" and the url of the image given is "images\icon\vip.gif".(pls tell me from where i will find vip.gif) I have uploaded the ...
I'm trying to parse my xml file using advance XPath query option in discovery pattern step. here is the excerpt of my XML file (<file path>/filename.xml)<Config xmlns="http://www.myurl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> ...
I am looking to automate new discovery schedule creation (new to service-now discovery). If i have over 100 new schedules (groups by region, division etc) that needs to be created, what would be the best approach to create discovery schedules?thanksA...
I have over 40 different CI classes that are in flat file format that need ongoing import to the CMDB and want to avoid having one import/transform per CI Class.
Hi guys,I've need to integrate OpenStack with ServiceNow.Can I use Cloud Management module and add OpenStack Account? (Service Account).What allows me to do in OOB?Thanks,
When I click on the Export button after creating my query it returns the message "User Not Authorized". What is causing this and how can I fix it. I would like to be able to export my query results.
(self-hosted) upon restarting the ServiceNow application server, the node is not coming up, even though we have updated in the run levels.any workaround?
The Solaris probe "Solaris - Active Processes" requires /usr/ucb/ps. But our server architect is against installing /usr/ucb and polluting the beauty of the Solaris installation with outside packages.Has anyone successfully modified active process ...
