Hi, I'm very new to the community and to Service Now Event Management. I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events. The Events show up in...
Is there a way to check if the form is completely loaded and all the UI policies are applied before user takes any action on the page. In one of the instance user is on very slow internet speed so while form is loading he take action and hit submit b...
We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...
Hello. I'm trying to setup Service Mapping on my instance. I have Linux Server which has a few monitoring system on Apache and MySQL server. After discovering of server I'm getting next result.I have created a new Business Service and select TCP Clas...
In the documentation for creating a discovery classification. It says that it is possible to configure discovery to not trigger the specified exploration probes:Triggers probesSelect the exploration probes you want Discovery to launch. These probes...
Hi,I am trying to filter the responses for REST query`https://XXXX.service-now.com/api/now/table/sys_db_object?sysparam_query=sys_nameLIKEDia`I read that the sysparm_query=column_aISNOTEMPTY would work. As documented in How do I filter empty rows wit...
How do I create or get access to my home page url so I can send the url in email so my customers can click it and be lead right to it?
All, Our CMDB is being populated with the CI record in lowercase. Is their a way that we can get the CI to discover in the proper case of how the device is configured?
Hello everyone, We are planning to integrate BigFix software data with ServiceNow discovered software data. Now, we need some guide lines on how to perform this integration so we can plan for the requirement. Response is appreciated.Thank you,Rajeev ...
I am a newbie in Event management and I can't understand how it actually works.I have a Linux-server and I'm trying to set up a monitoring of some services and availability of host. From my understanding: I need to create a new "Connector Definition"...
I have a user that has an INC0026951 in her groups open INC. However, when she tried to open it, she gets a "record not found" error. When I log in as admin to delete it, I can not find it, I get a "record not found error so I am not able to delete i...
For Event Management we are sending events to ServiceNow using the REST api. There is only one field for description appropriately named Description. When an event moves to an Alert and then to an Incident, the Short Description is added. I would lik...
Hi,Does anyone have any experience or recommendations for how to manage items such as Ethernet cables, HDMI cables, HDMI > DVI adaptors etc.? We want to be able record how many we have and how many are in use and how many are in stock and where. We i...
In my scenario, I have two workflow's (call them A and B).The main workflow,'A', calls the subflow 'B' (as a workflow activity). In the workflow activity where I call subflow 'B', I set the 'Map return value' to a variable that I created, called 'sub...
Hi,I want to get difference between two fields using gs.dateDiff(field,field,false);Here is my BR which will be executed after insert/update on table: myFunction();function myFunction() {var endtime = "";var now1 = "";var extra_time="";if (current.u...
