Discovery and SCCM jobs running are updating asset records. which one takes priority?

Vaishnavi35
Tera Guru

‎09-12-2024 12:29 PM - edited ‎09-13-2024 01:47 AM

Hi,

 

1. Where can I check SCCM jobs are configured or setup? Apart from scheduled jobs written where are they setup?

2. Apart from Discovery job and Range sets added, Is anything else configured for discovery?

 

** 3. Some of the Asset records are getting overwritten. How to avoid this? 

4. In Discovery and SCCM jobs which one takes the priority? can we check that? 

If we can set a precedence rule or priority rule. How can we do that?

 

Please help.

 

Thanks,

Vaishnavi

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Madhava B
Tera Contributor

‎09-16-2024 02:38 AM

Hi Vaishnavi,

 

1. For SCCM Jobs,

Normally Service Graph Connector for SCCM is configured to bring SCCM data into ServiceNow CMDB. So please check if you have Service Graph Connector for SCCM Configured by going IntegrationHub ETL. Also check the Guided Set Up for SGC SCCM, to know the complete details.

 

2. For Discovery, you need to configure below,

a. A MID Server to run discovery

b. Network connectivity between MID Server and Subnets like WMI Ports, SSH Ports and SNMP Ports should be open.

c. Credentials for different types of devices e.g. Windows, Linux, and SNMP

 

3. Asset Updates by multiple Sources

a. You need to identify the attributes that you need a specific source to update e.g. Discovery or SCCM.

b. You need to configure Data Precedence Rules in CI Class Manager (https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/configuration-management/...), so that other source don't update or override the same attributes.

 

Hope this answers your questions. Please accept the answer if it is correct.

 

 

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