We are currently working on re-evaluating ServiceNow Discovery in our environment and need guidance on credential configuration and best practices.
In our setup:
ServiceNow Discovery was previously used (around 2 years ago)
Currently, we are using Discovery primarily for printer data via SNMP
Most of our server and infrastructure data is being populated through Tanium (Service Graph Connector) into CMDB
We are now attempting to re-enable Discovery for servers, but during credential testing (CyberArk-managed service account), we are encountering authentication failures.
We would appreciate your guidance on the following:
Best practices for using ServiceNow Discovery alongside Tanium integration
Proper configuration of Discovery credentials (Windows/Linux) with CyberArk
Troubleshooting steps for authentication failures during credential testing
Recommendations on avoiding data conflicts or duplication between Tanium and Discovery
Logs or debugging approaches (ECC Queue, MID Server logs) to further isolate the issue
inb the ecc queue logs no records found
Please let us know if any additional details or logs are required from our end.
Thanks for your support.
