Discovery Duplicate remedy

[ChittiS]

Hello Everyone, 
Can anyone please let me know how can I create De Duplicate Task manually?
Do I have write script for this?
Thanks

[Vishnu-K]

Hi @ChittiS ,

It's better you create a Ui action for this 

use the following codes 

UI action:

function showConfirmationDialog() {

var entries = g_list.getChecked();

var sysIDs = entries.split(',');

var con1 = confirm('Total number of Selected CIs ' + sysIDs.length + '. Click OK to create De-duplicate task');

if (con1) {

alert(sysIDs);

var ga = new GlideAjax('createDuplicateCITask');

ga.addParam('sysparm_name', 'createDeDupTask');

ga.addParam('sysparm_entry_ids', entries);

ga.getXML(getDupTasks);

}

function getDupTasks(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

if (answer == null) {

alert('Failed to create Remediate Duplicate Task. Selected CIs are already part of an open Remediate Duplicate Task');

} else {

var url1 = 'reconcile_duplicate_task.do?sys_id=' + answer;

var con = confirm('The De-duplicate task is created. Click OK to redirect to De-duplicate task record');

if (con) {

location.href = url1;

}

}

}

}

Script include:

var createDuplicateCITask = Class.create();

createDuplicateCITask.prototype = Object.extendsObject(AbstractAjaxProcessor, {

createDeDupTask: function() {

var entries = this.getParameter('sysparm_entry_ids');

var dupTaskUtil = new CMDBDuplicateTaskUtils();

var deDupTaskID = dupTaskUtil.createDuplicateTask(entries);

return deDupTaskID;

},

type: 'createDuplicateCITask'

});

[ChittiS]

Hi @Vishnu-K ,
Other than writing code, do we have any other alternative in CMDB Side?
Thanks

[Vishnu-K]

Hi @ChittiS ,

There is no other way to do it cause ServiceNow it self mentioned to use the "CMDBDuplicateTaskUtils " in their docs.

Hope this helps you, Please do mark it as helpful . And accept the solution.

Thanks,

Vishnu.

[Vishnu-K · Accepted solution]

Hi @ChittiS ,

If the information provided was helpful, kindly mark it as helpful and accept the solution to close the thread for better community visibility.

Thanks,

Vishnu