Discovery for Apple devices(MAC and iPad)

[Sudhakara Redd2]

Hi Friends,

Shall we able to discover Macbook and iPad using Discovery or SCCM? If yes, could you please assist me?

If we install SCCM agent on computer, we can get computers details into ServiceNow by SCCM integration. Do we have any agent for Macbook so that we can get Macbook details via SCCM?

[Valor1]

Microsoft SCCM is windows-only.

ServiceNow Discovery can pull details for Mac, since Macs are *nix based. Most clients use Casper for managing their Macs, and Casper has MDM (Mobile Device Management) functionality as well.

iPads are different--they're not discoverable, so just like iPhones and Android devices, you'll have to have an MDM solution (Casper, Airwatch, etc).        

[Sudhakara Redd2]

Hi Valor,

Thanks for your input! Could you please tell me what is Casper and how it works?

I gone through couple of blogs and I found that I need write SQL query which will fetch device list and by using Transfer maps, I can import the data but I am really not able to understand where I have to write SQL query and how to use Casper? Kindly share with me details if you have any.

Thanks,

Sudhakar

[Valor1 · Accepted solution]

Here's the website for Casper (company name is Jamf):

Apple Device Management | Jamf Pro | Jamf

There's a provider-built integration on the store:

Information: Jamf Pro and ServiceNow Integration | Jamf

SN Store link:   https://store.servicenow.com/sn_appstore_store.do#!/store/application/5c363c3a4ff622007c854e318110c7...

[Sudhakara Redd2]

Thank you so much for help Valor! I will work on this