Discovery is failed to create relationship between Windows Server Discovery and VM Instance for AWS discovery

Sharad Srivasta
Tera Contributor

‎08-24-2022 01:33 AM

Hello ServiceNow Expert,

We have done the infrastructure scan for the AWS environment and discovered Virtual Machine Instance. Later we run the Host OS level and discovered successfully.

After validating the data, we could both are discovered but Virtualized by:: Virtualizes relationships is missing.

If I check the pattern debug everything is getting executed successfully and I do not see any pattern failure message

Create Relation Between Host To VM Instance
2022-08-23 07:39:49: Success: Create Relation Between Host To VM Instance Post Sensor Finished Successfully.
Create Relation Between Server To VM Instance
2022-08-23 07:39:49: Success: Create Relation Between Server To VM Instance Post Sensor Finished Successfully.

Any input or suggestion what could be potential reason for the missing this information.

Thanks

Sharad

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Rahul Priyadars
Giga Sage
Giga Sage

‎08-24-2022 01:42 AM

  1. If the IsVirtual flag is not marked there are no relationships will be created.
  2. If the "sudo dmidecode | grep UUID" command fails, please fix the issue at the permissions level and get the IsVirtual flag marked.

see if these KB of any help

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818921

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787292

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864549

Regards

RP

Shiksha1
Tera Contributor

‎04-20-2023 04:43 AM

Could you please let me know how you resolve this as i am getting same error.

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