Users are imported through LDAP, we have coalesced on UPN (User Principal Name). We are now migrating other AD domains into one and the UPN and Sam Account Name are changing for users, thus creating a new user record in Service Now for the same use...
Is there a way to get the state of the previous task in a workflow ? Just the previous task, the flow has two tasks on it.
Hi Everyone, I'm using scheduled jobs to automatically create account management tasks. There are some that need to be created monthly, some every 3 months and some every 6 months. The monthly option is already set up in the system. I've managed to ...
Greetings - I'm working in the Contracts Management module. Adding a "Software Licenses" contract. Can't figure out how to populate the "License Quantity Entitled" field, it's protected. Thinking maybe a software model was needed, I set up a s...
Hi,How to query a table to fetch a record which has highest value in "opened" field which is a Date/time field?Thanks in advance.
For a little background. On my location table I have a location number that is pulled in from Active directory as well as the location name. I went ahead and created a new field called location name in which I am pulling both the number + name in...
Hi, I have been asked to set up an interface to an external website. It will be used to submit reports to the website, which will return a success/fail response and a reference number. The information being transmitted will be extracted from one of ...
Hello all,I have a little problem where I would like to know the best practice in order to achieve following request. We have recently activated the Discovery plugin to track devices that belong to a certain customer.The Discovery is working great, ...
Hi, Please could you tell me if there is a way to disable tooltips in servicenow ? They are driving me crazy! Thanks,Edward
I have been asked to create a new metric for first call resolution. Currently we use the out of box (opened and closed (no save etc in-between) The business would like to have a First call resolution that is calculated with the following parameters...
In my deployments I'm always creating reports to filter out connection and other general errors...I've passed this along to the product folks and fingers crossed it will be OOB soon.. but if you would like here's my simple Some of my favourite report...
We have a table , which is listed as a module. When someone clicks on the module it opens a list view of the table. The "List Title" in the "Context Menu" at the top is showing up an incorrect name. Where can this be modified? I am attaching a scre...
Hello All,Last week I was loading data fine and importing it. Now when I try to load data I get the error saying header row is null. Any ideas how to fix it?
Dear Gurus, We are doing implementation on ServiceNow and using the SAML 2.0 external authentication from Windows AD. Currently, the certificate is uploaded in the Certificate session and the system is up and running. However, as the certificate wil...
I am trying to do a GlideRecord query on the sys_choice table to, and cant seem to figure this out. BackgroundI am receiving email from another systemone of the name:value pairs is "Description"so what i am trying to do is lookup the 'sys_choice' ta...
