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How can I Search for a Change using an Affected CI?

I posted this earlier but without my title as a question.   It garnered over 600 views, so I know people are interested in this topic - but no one left any replies.   So I'm reposting with a title indicating this is really a question.   If you have a...

robbfreeman by Kilo Explorer
  • 2298 Views
  • 1 replies
  • 1 helpfuls

Resolved! Why "current" doesn't work well in "Default value"?

If I put "javascript:current.sys_id;" in "Default value" field for an dictionary, it doesn't return anything when trying to create a new record… but if I put "typeof current" it does return "object", and "javascript:current.getTableName();" does work...

jamesgo by Giga Contributor
  • 1193 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is there any way to forward approvals?

In our workflow we send the approval step to the requested users manager, and if this is not known, we use a default approver. This helps us identify deficiencies in the data, which can be rectified, but is there anyway, that this default user has th...

lorg by Kilo Explorer
  • 1782 Views
  • 5 replies
  • 0 helpfuls

"Identified, ignored extra IP" warning in Discovery

Out of 147 IP addresses scheduled only 37 CI's are created and for rest of the IP's getting warning "Identified, ignored extra IP".           In the Discovery log after filtering the CI name, it shows 19 different source Ips. When we open the updated...

pvijaysen by Giga Contributor
  • 2877 Views
  • 4 replies
  • 0 helpfuls

How to disable remove access to Self-Service

I am trying to create a user account with special permissions which would not allow them to access the Self-Service and Social IT Applications. The account should have only allow access to Create and view their own incidents and requests (no knowledg...

ahammoud by Tera Guru
  • 3303 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL Question: <tablename> vs <tablename>.* ???

Hi All,  Sorry if this is a silly question but I have read the wiki and still don't understand the difference between 2 types of ACL rule. What's the difference between <table> and <table>.* when used in an ACL.   My instance seems to have both rules...

howard8 by Tera Contributor
  • 2520 Views
  • 5 replies
  • 4 helpfuls

Report Date format

Hi,Has anyone got the problem where the date format on reports differ to the global date formal. In the system properties I have the date format set to dd-MM-yyyy but in the reports that we run, the dates are displayed in the US format (MM-dd-yyyy).I...

how to display an alert message from the server script ??

i wrote a business rule script and i want an alert to be displayed once the condition is true. this is my scriptif((!current.start_date.nil())&&(!current.end_date.nil())){   var startdate = current.start_date.getGlideObject().getNumericValue();   var...

shrinandhini by Kilo Contributor
  • 8165 Views
  • 2 replies
  • 3 helpfuls

Handling forward slash in text

I have an if statement where if (report == "string" || report == "string with forward slash in the middle of it).   If the first item is selected with just a string it evaluates correctly but the one with the forward slash in the string fails.   How ...

Resolved! How to check if no records are active

Hi,  I'm sure that this is a simple enough script to write, but I am having one of those days where my brain is not working properly .  Basically, on our customer CMS homepage, I have created a news and Information iframe that displays messages such ...

Resolved! Multiple Locations in a form

Hi Experts,  I want to create a related list for locations so that we can select multiple locations. Can anyone help me suggesting this please.  Thanks

Resolved! how to see if updated by is member of a group

We are trying to have a SLA where if the service desk incident is updated by some one other then the service desk it will start a two hour timer.   The SLA would stop when the Service Desk updates the ticket or it is closed/transferred.\  The problem...

mduluk by Giga Expert
  • 17027 Views
  • 6 replies
  • 7 helpfuls

How to make an embedded list

Hello all, I think I'm missing something very fundamental, and I'm hoping someone can point me in the right direction. I'm trying to make a form that has an embedded list on it. The basic premise is someone is requesting x features be added to y user...

cdgaefke by Kilo Expert
  • 14805 Views
  • 6 replies
  • 1 helpfuls