Discovery is not able to pull the serial number for zebra model printers and from some firewalls

[Uday Gonuguntla]

Hello Experts,

Discovery is not able to pull the serial number for Zebra model printers and some other model firewalls. Is there any reason why there is no serial number being returned for only these specific models? Other than serial number, discovery is able to fetch all other details.

Is there any specific reason for this? Is there something i need to do to get the serial number?

Please help me.

Thanks in advance. 

[Selva Arun]

Hi, 

Please ignore it, I had pasted the information incorrectly and the fix was for something else. We had customized the classifier.

I will share it.

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva

[GB14]

@Selva Arun are you able to share the solution you have used to discovery the zebra printers? 

[Selva Arun]

Hi,

Absolutely, I will share the document as soon as possible. Currently, I am addressing some priority issues, which is preventing me from finding time to prepare it.

I plan to complete it over the weekend and will send it to you then. Thank you for your understanding!

Best regards,
Selva

[Road Runner]

@selvarun  

If possible, could you please share the solution along with the document with me. I’d appreciate it.

Thanks for your help!

[Community Alums]

I was doing the same thing, I was preparing the document and will upload it now. Thank you for your patience.

Regards,

Selva